CRS Regional Operations Manager

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the CRS Region Manager you will be managing multiple store and service managers for a defined area within the Rental Division.  The CRS Region Manager is responsible for providing a safe workplace and developing a “Safety First” culture as well as hiring, developing, and addressing employee issues. This position will have full responsibility for profit and loss performance and reporting and as such, it will fall on the CRS Region Manager to create an operating budget, control costs, build a loyal clientele, meet financial objectives and establish good employee relations. The CRS Region Manager must address employee and customer complaints in a timely manner, with the focus being to establish and maintain an efficient and pleasant work atmosphere and loyal customer following.

Primary Responsibilities:

• Be shining example of a high standard of excellence in all aspects of the business with unwavering integrity
• Develop and maintain relationships with key customers in the market
• Lead Branch Managers to excellence in operations from safety to quality equipment to efficient use of resources
• Maintain high standard for hiring expectations in sales and operations; New hires should be above the current average to continue to raise the bar
• Be a leader amongst; your peers within and across Yancey divisions that thinks broadly about the long term success of the company

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have prior experience managing, teaching, coaching and evaluating employees.  You will need to have a strong focus on safety, customer and employee satisfaction.  This position also requires someone with prior experience in operations management, business planning or sales support management roles.

Education/Experience:

• Four year college degree from an accredited institution or alternatively 5+ years industry experience including sales, leadership and P&L responsibilities.
• Minimum five years in operations management, business planning, or sales support management role.
• Experience successfully managing analytically rigorous corporate initiatives
• Previous experience and demonstrated success in team leadership and leader development

Required Qualifications/Skills:

• Leadership – Own the outcome, bring solutions, empower your people and hold them accountable.
• Vision – Be able to set the vision that team members can rally around
• Competitiveness – Infectious winning attitude
• Drive – Motor that doesn’t stop.  Always thinking of ways to improve and win
• Strong accountability and initiative
• Strong communication skills – Enjoys public speaking, well written emails and clearly communicate verbally in person and over the phone
• Advanced problem solving capabilities – Look for the unique approach and don’t settle for the way we’ve always done it
• Understanding of the Rental Model
• Detailed understanding of financial and operational metrics, and the ability to impact them
• PC proficiency

Preferred Qualifications/Skills:

• Masters’ in Business administration (MBA) or equivalent preferred

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training 
• Advancement Opportunities