Shop Service Technician - Heavy Equipment

Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We have a full-time 1st shift Heavy Equipment Mechanic - Shop Service Technician position available at our San Antonio, Texas location which is located at 5665 Connally Loop, S East Loop 410, San Antonio, TX 78222. The hours of the position are Monday- Friday - 7am to 4pm. 

This position is responsible for performing inspections, diagnoses, and repairs of heavy equipment and/or related equipment or components, following established procedures and guidelines. The incumbent can work independently or as a team member to provide mechanical services that satisfy customer needs and achieve departmental goals.

Essential Functions:

• Troubleshoots and diagnoses equipment malfunctions and failures


• Disassembles and assembles machine components to manufacturer’s specifications through the use of hand tools, pneumatic tools, and any specialized tooling


• Rebuilds, repairs, reconditions, and maintains equipment and components


• Demonstrates good customer relations and support; communicates customer needs to shop management


• Plans and controls cost of repair jobs


• Completes parts orders and identifies parts for return


• Mentors and helps train other technicians


• Maintains all equipment and work areas – keeps in good, clean, and orderly condition


• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards


• Works overtime as required by workload and customers’ needs


• Updates job knowledge by participating in educational opportunities; e.g., ProTech Technician Training Paths


• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Knowledge of machines and tools, including their designs, uses, repair, and maintenance


• Demonstrates proficiency with current computer software, related hardware, and machine electronic systems


• Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance and communicate findings


• Operation and control skills - Controlling operations of equipment or systems


• Equipment selection skills - Determining the kind of tools and equipment needed to do a job


• Ability to operate a forklift and an overhead crane


• The ability to quickly and repeatedly operate the controls of a machine or a vehicle to exact positions


• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair


• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects


• The ability to read, write, and understand information


• The ability to listen to and understand information and ideas presented through spoken words and sentences

Additional Requirements:

• Must have all required mechanic hand and pneumatic tools (metric/standard)

Education and Experience:

• At least four years of work-related skill, knowledge, or experience is preferred


• High school diploma or equivalent preferred

Physical Requirements:

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue


• Frequently moves materials or equipment weighing up to 50 pounds


• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina


• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet, and climbs up and down ladders and/or equipment


• Be able to maneuver safely and work underneath equipment


• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment:

• Regularly works indoors around moving mechanical parts


• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity


• Noise level may be loud at times


• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment


• Requires wearing common protective or safety equipment


• Required to perform work in cramped spaces and/or high places

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