Inside Sales Representative - Energy

Overview

The primary purpose of this position is to establish a trusted advisor relationship with customers through various engagement tools and resources.

Responsibilities

Essential Duties

• Contributes to a positive work environment and promotes the vision, mission and values of BMC.


• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.


• Responsible for answering questions about the company, products, services and other topics.


• Nurture existing customer contacts and offer solutions to customers/prospect inquiries.


• Respond to sales inquiries, collaborate with outside sales representatives and sales operations.


• Build and manage strong customer relationships through customer interactions by optimizing opportunities through proactive communication.


• Engage with customers via phone, portal, email, text and chat to respond to requests, resolve issues, answer questions and follow up on job bid results.


• Determine the right course of action for customer requests/issues with a broad understanding of Blanchard product offerings.


• Search plan rooms Isqft, Dodge etc for new projects with generator ATS and switchgear.


• Work with outside vendors to provide complete customer solutions.


• Serve as a focal point for creating, collecting, organizing, and updating the CRM in order to support business development.


• Optimize our lead acquisition processes through appropriate channels to increase opportunities in the sales pipeline and, when appropriate, ensure customers are connected to the appropriate sales representative.


• Supports strategic outbound campaigns by helping targeted customers understand value of solution offerings.


• Other duties as assigned.

Qualifications

Requirements

• Bachelor degree in business related field preferred.


• 2+ years related customer service experience preferred.


• Results oriented and focused on continuous process improvement.


• Ability to adapt to changing priorities; meets deadlines and works well under pressure.


• Must possess a customer centric mindset along with the ability to build strong relationships.


• Excellent interpersonal, written and oral communication skills.


• Excellent listening skills and the ability to ask probing questions understand concerns and overcome objections.


• Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change.


• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.


• Ability to learn and navigate new software quickly. Will be trained on CRM software, Rental process system, online parts ordering, etc.


• Personal commitment to continuous improvement and service excellence.


• Ability to work independently with limited supervision.

Working Conditions

• The physical environment requires the employee to work inside throughout the year.


• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.


• Seeing, reading, writing and physical presence at the job location are required to complete job responsibilities.


• Use of computer and other forms of technology to complete job responsibilities.