Parts Phone Room Sales - HOLT Truck Centers

HOLT Truck Centers of San Antonio is hiring a full-time employee for the Parts Phone Room. This position is responsible for the sale and processing of shop parts orders, phone orders, returns, and remand cores in a positive, caring and timely manner in order to enhance customer satisfaction.

Accountabilities:

• Assists parts customers in selecting required parts in a friendly, professional, and efficient manner. Informs customers of related part requirements and specials.


• Answers customer questions, provides price quotes, and other pertinent parts information.


• Provides a high level of service to both internal and external customers.


• Pulls and fills orders from stock. Notify the parts manager of out-of-stock parts or shop materials that need immediate attention.


• Locates out-of-stock parts from outside sources and submits an emergency order, if necessary.


• Notifies the customer when special ordered parts have been received & follows up on back-ordered parts.


• Makes outbound phone calls on the dealership's behalf to solicit additional parts business.


• Records lost sales within the DMS system per department guidelines, and follows up on open quotes in order to drive additional potential parts sales.


• Makes sure all requests for parts are billed correctly, as well as keeps orderly records of all invoices, insurance estimates, and special-order parts.


• Assists in setting up orders for delivery or pick-up.


• Other duties and responsibilities as requested by the parts manager (i.e., inventory cycle counts).

Minimum Qualifications:

• A minimum education of a High School Diploma/GED is required.


• Minimum 2 years of experience in heavy-duty truck/heavy equipment parts sales role.


• Must possess a current and valid driver's license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier.


• Able to work in a fast-paced environment while providing a superior customer service experience & excellent phone etiquette skills are essential.


• Must be neat in appearance, punctual, and a team player.


• Ability to proficiently navigate through websites and look up parts.


• Ability to lift up to 50 lbs without assistance and move throughout the warehouse to obtain parts.


• Possesses excellent communication skills, both verbal and written.


• Must be able to adjust to multiple demands and shifting priorities, and be responsive and flexible to best serve the issue at hand.


• Must be able to pass a pre-employment drug screen and physical.

Preferred Qualifications:

• Good organizational skills & strong attention to detail.


• DMS system experience highly preferred (CDK, Karmak, Proceed).


• Proficiency with Online Parts Catalog & E-commerce.


• Knowledge of dealer and fleet maintenance procedures and systems.


• Working knowledge of International and supplier/vendor warranty policies.

 Disclaimer:  Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their everyday responsibilities as needed.