Job SearchService Supervisor
Join a legendary team and play a pivotal part in shaping the future of service excellence at our Laverton branch. We’re on the lookout for a driven and developing leader to take the reins as a Service Supervisor – someone ready to inspire, guide, and grow alongside a high-performing team of technicians and apprentices. This will be a hands role, based in the workshop, positioned next to the Team Leader.
Reporting to the Service Manager, you'll be responsible for leading day-to-day operations – managing work orders, ensuring top-tier customer outcomes, and supporting your crew to deliver their best work, every time. Your leadership will drive not just performance, but a strong safety culture and a collaborative team environment.
At William Adams, leadership isn’t just about titles – it’s about growth. With clear career pathways into senior roles across Service, Branch, and Operations Management, this role is your launchpad to a long-term future with a business that’s been powering industries for nearly a century.
This is more than a job – it’s a leadership opportunity with real impact, a tight-knit team, and the backing of the Caterpillar legacy. Ready to step up and make your mark?
ABOUT THE ROLE
Daily responsibilities will include the following:
• Maintaining a safe work environment with a focus on continuous improvement
• Striving to continuously achieve on customer expectations through proactive work order management.
• Ensuring exceptional delivery of our customer experience.
• Building on existing service operations within the workshop environment to develop team and self.
• Monitoring Work Orders, working closely with Team Leaders and Service Coordinator to assist in ease of job Work in Progress to Invoice stages
• Overseeing workshop KPIs and performance metrics with Technicians and Service Coordinators
• Working closely with Workshop Team Leaders to deliver high performance
• Leading and mentoring Apprentices and Technicians
• Leading by example and being an advocate for our core values of Integrity, Commitment, Teamwork, Excellence and Sustainability.
ABOUT YOU
You will be a true leader, who is ambitious and thrives on motivating and inspiring a team of professionals. You must be a trade qualified Diesel Technician with strong earthmoving industry experience.
To be considered for this role you will have the following skills, experience and attributes:
• A genuine commitment to safety
• Experience in scheduling and labour coordination
• Demonstrated ability to manage a high performing team
• Knowledge of Caterpillar (or similar) equipment
• Highly developed organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
• Operational experience within the earth-moving industry
• Intermediate Computer Literacy Skills (including MS Office Suite)
• Advanced communication skills (written, verbal and interpersonal)
Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.
You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.
We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more!
Want to know more? Call David from our Talent Acquisition Team on 03 9566 0691 with any questions.
Reporting to the Service Manager, you'll be responsible for leading day-to-day operations – managing work orders, ensuring top-tier customer outcomes, and supporting your crew to deliver their best work, every time. Your leadership will drive not just performance, but a strong safety culture and a collaborative team environment.
At William Adams, leadership isn’t just about titles – it’s about growth. With clear career pathways into senior roles across Service, Branch, and Operations Management, this role is your launchpad to a long-term future with a business that’s been powering industries for nearly a century.
This is more than a job – it’s a leadership opportunity with real impact, a tight-knit team, and the backing of the Caterpillar legacy. Ready to step up and make your mark?
ABOUT THE ROLE
Daily responsibilities will include the following:
• Maintaining a safe work environment with a focus on continuous improvement
• Striving to continuously achieve on customer expectations through proactive work order management.
• Ensuring exceptional delivery of our customer experience.
• Building on existing service operations within the workshop environment to develop team and self.
• Monitoring Work Orders, working closely with Team Leaders and Service Coordinator to assist in ease of job Work in Progress to Invoice stages
• Overseeing workshop KPIs and performance metrics with Technicians and Service Coordinators
• Working closely with Workshop Team Leaders to deliver high performance
• Leading and mentoring Apprentices and Technicians
• Leading by example and being an advocate for our core values of Integrity, Commitment, Teamwork, Excellence and Sustainability.
ABOUT YOU
You will be a true leader, who is ambitious and thrives on motivating and inspiring a team of professionals. You must be a trade qualified Diesel Technician with strong earthmoving industry experience.
To be considered for this role you will have the following skills, experience and attributes:
• A genuine commitment to safety
• Experience in scheduling and labour coordination
• Demonstrated ability to manage a high performing team
• Knowledge of Caterpillar (or similar) equipment
• Highly developed organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
• Operational experience within the earth-moving industry
• Intermediate Computer Literacy Skills (including MS Office Suite)
• Advanced communication skills (written, verbal and interpersonal)
Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.
You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.
We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more!
Want to know more? Call David from our Talent Acquisition Team on 03 9566 0691 with any questions.