Credit and Collections Supervisor 1

Job Summary: The Credit & Collections Supervisor is responsible for the daily management of credit and collections activities. The role is also responsible for supervising a team consisting of Credit Analysts, Customer Account Reps, Accounting Clerks and/or Credit Admin Reps. A strong work ethic and the ability to lead, motivate and engage a team of individuals are key to success.

What can HOLT Group offer you? 

• A competitive salary, commensurate with your experience and competencies.


• A comprehensive and robust benefits program that includes complete health care, 401(k) matching & Profit-Sharing plan (ROTH and traditional), paid holidays, and a front-loaded PTO program.


• A Tuition Reimbursement program to support the pursuit of accredited college courses.


• An employee development program with professional development staff that allows you to grow your skills and build your competencies to prepare you for future opportunities at HOLT. 

Essential Functions:

·         Develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)

·         Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission

·         Establishes and maintains effective relationships with internal and external business partners

·         Assigns, delegates, and coordinates work to ensure department objectives are met

·         Collaborates with management to resolve disputes and escalated customer (internal/external) issues

·         Drives strategy execution

·         Identifies potential gaps and recommend policy changes/process improvements to improve efficiency and effectiveness

·         Provides detailed and accurate reports as needed

·         Conducts meetings with sales/operations teams

·         Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

·         Performs other duties as assigned

Knowledge, Skills, and Abilities:

·         Knowledge of general accounting and billing procedures

·         Knowledge of the Fair Debt Collections Practices Act and State of Texas requirements and guidelines for filing Mechanic Liens.

·         Knowledge of the equipment rental industry

·         Ability to determine strategy for methods and practices that monitor and measure targeted goals

·         Expertise in MS Office tools; Intermediate Excel skills

·         Analytical, problem-solving skills and attention to detail; ability go to root causes of problems to take corrective and preventive actions

·         Interpersonal skills sufficient to engage with customers, vendors, own staff, and leadership team to exchange information, influence and persuade

·         Demonstrated expertise in managing day-to-day operations along with overseeing special projects

·         Time management skills; Ability to manage multiple priorities

·         Strong customer service orientation – understanding and acting upon differing needs of diverse stakeholders

Education and Experience:

·         High school/equivalent diploma or trade school diploma required; Bachelor’s Degree in Business, Accounting or Finance preferred or comparable equivalent experience required

·         Minimum 1+ year in a supervisory role required; minimum 3+ years preferred

·         Experience with B2B collections preferred

·         Experience in construction or equipment rental industry preferred

·         Credit experience preferred

Supervisory Responsibilities:

Responsibilities include, but are not limited to, interviewing and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:

·         Travel up to 10% is to be expected

Physical Requirements:

·         This position involves extended periods in a stationary position; additionally, occasional standing, walking, and stooping

·         Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina

·         Occasionally moves materials or equipment weighing up to 10 lbs.

·         This role frequently communicates with others, must be able to exchange accurate information in these situations

·         This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Work Environment:

·         This job is performed primarily inside an office environment

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.