PC Support

ESSENTIAL FUNCTIONS

·         Answer helpdesk phone calls and input support issues into tracking system.

·         Resolve or escalate Helpdesk tickets as necessary.

·          Troubleshooting and repair PC software and hardware issues.

·         Setup and install computer workstation hardware.

·         Validate Backup operations for workstation devices.

·         Ensure all Workstation backups are completed.

·         resolve errors in Commvault backup SAAS or escalate accordingly.

·         Enroll Mobile devices on Microsoft Intune.

·         Troubleshoot Mobile devices and PC’s not in Compliance in Intune.

·         Ensure all workstations are enrolled in Intune.

·         Deploy images to PC workstations.

·         Setup and Deploy CISCO VOIP Phones and accessories.

·         Research and investigate virus warnings and incidents.

·         Remediate Vulnerabilities on workstations as identified by the vulnerability program.

·         Configure user profiles on workstations.

·         Create CWS profiles.

·         Reset UKG Passwords.

·         Reset CAT accounts.

·         Deploy mobile devices, cell phones, tablets, and parts scanners.

·         Troubleshoot Printers and MFPs as needed.

·         Manage Toner supplies across the organization.

·         Travel between locations to install or repair hardware and software .

ADDITIONAL FUNCTIONS

• Assist IS Manager, Network Administrator, DBS Administrator with installation and maintenance of routers, switches, servers, cabling, phones, and other IT hardware as needed.


• Diagnose printer malfunctions and notify third party managed print provider.


• Support rotating on call schedule.


• Other duties as assigned.

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY

·         Minimum of high school graduate or equivalent.

·         Have a valid driver’s license and must be insurable under the company insurance policy.

·         Minimum one (1) year of hands-on experience supporting personal computers in a business environment or may be substituted with education.

·         Solid understanding of personal computer systems and software.

·         Experience with Microsoft Windows operating systems, Microsoft Office and antivirus software.

·         Basic Understanding of the Apple iOS and Android mobile operating system platforms.

·         Ability to learn Caterpillar and third-party software applications.

·         Ability to learn and adapt quickly to new developments in personal computer technology.

·         Professional oral and written communication skills required.

• Company supplied MSHA training may be required to support users at mine site locations.


• Must obtain Genie Lift certification.

·         Knowledge of Microsoft Windows 11 Enterprise.

·         Knowledge of Microsoft Office Platforms.

·         Knowledge of Adobe software.

·         Knowledge of MS Dynamics D365.

·         Knowledge of Microsoft M365.

·         Knowledge of Microsoft Active Directory.

·         Knowledge of Microsoft Entra ID thorough understanding of MFA.

·         Basic understanding of Cisco Networking.

·         Basic understanding of Cisco Wi-Fi.

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

·         Material and equipment directly used:  Personal computer, computer terminal, and peripherals.

·         Office environment requiring professional dress and appearance.

·         Sit 6-8 hours.

·         Use hand for repetitive fine manipulation.

·         Viewing computer screens for extended periods.

·         Must be able to lift up to 50 pounds.

·         Climb several flights of stairs.

·         Work in boom or scissor lift