Service Writer - Power Systems

Job Summary:

The Service Writer is responsible for being a liaison between the shop and external customers, communicating progress on service work in our Power Systems division. 

 Responsibilities:

• Open, maintain, and close CVA (maintenance) work orders related to generator units, ATS systems, and related components. 


• Collect and verify generator model, serial number, and application details to ensure accurate job records. 


• Coordinate CVA field service calls for generator PMs, load bank tests, fuel testing, diagnostics, and emergency repairs. 


• Assist in scheduling and tracking regular maintenance intervals on standby and prime power generator units. 


• Prepare and communicate service estimates for generator inspections, engine overhauls, coolant system flushes, fuel system services, battery replacements, and control panel diagnostics. 


• Collaborate with the parts department to ensure generator-specific parts (filters, control modules, sensors, etc.) are ordered and delivered timely. 


• Track rental equipment usage (e.g., temporary gensets) and coordinate temporary power solutions for customers as needed. 


• Review technician inspections and service reports to identify additional service opportunities or follow-up actions. 


• Document generator testing results (e.g., load bank test readings, voltage/frequency checks) and attach to work orders. 


• Assist with warranty and service claim processing related to generator units, including failure documentation and claim entry. 


• Communicate clearly with customers regarding generator performance issues, service timelines, and post-repair recommendations. 


• Ensure all generator service work complies with Fabick Cat standards and manufacturer guidelines.


• Maintain familiarity with customer site requirements (access, safety protocols, power outage windows) for generator service events. 


• Monitor technician field performance and time entries, especially for long-term generator service jobs or emergency response situations.


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• High school diploma or GED required; Associate degree or technical certification preferred.


• 2+ years of experience in a service writing, dispatching, or service coordination role — preferably in power generation, heavy equipment, or diesel service industries. 


• Strong mechanical aptitude and familiarity with generators, engines, switchgear, or related systems. 


• Excellent communication, organizational, and customer service skills. 


• Proficiency in Microsoft Office and dealership management systems (e.g., Caterpillar’s DBS or similar). 


• Ability to multitask and thrive in a fast-paced, team-oriented environment.


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