Customer Care Associate

Company Details

Shift your career into high gear with NMC. As Nebraska’s CAT dealer, NMC Cat has been serving its loyal Caterpillar customer base for over 85 years.  NMC Cat is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve. Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture.

Position Overview

We are currently seeking a Customer Care Associate to provide independent office support assistance.  The Customer Care Associate will support our operations and sales departments by handling a full range of clerical duties.  You’ll also handle inbound & outbound mail duties and office supply inventory & ordering.  At times, you’ll fill-in as the receptionist where you will welcome and assist both employees and visitors in person or on the phone.  You’ll develop an excellent knowledge of the company products and programs we offer, then use that knowledge to provide superior customer service to both internal and external customers.

Essential & Primary Job Duties

• Provides office support through various clerical duties such as scanning, filing, copying, printing, etc.
• Receives, sorts, and routes mail; Collects and sends outgoing mail.
• Track and order office supply inventory.
• Greets and directs on-site visitors in a professional and courteous manner.  Communicates to appropriate parties all messages, visitors, materials, etc.
• Promotes a professional image of the company at all times and is knowledgeable about the services NMC CAT provides.
• Contributes to the team effort by providing administrative services support.

About NMC CAT

At NMC Cat, we will provide you with a different set of tools to help you advance your career. We take pride in developing strong relationships with our employees and are a company people are proud to work for. We create a work environment that promotes training and development as well as opportunities for employees to reach their professional goals.

BENEFITS:

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

NMC Cat is an equal opportunity employer and affords equal opportunity to all applicants for all positions. NMC Cat shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

* The job duties listed in this job posting do not constitute a complete and exclusive list.  NMC Cat further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.