Technician Technical Training Facility Assistant

• Serve as the primary administrator for the Dealer Performance Center (DPC)/Fabick Academy (LMS- Logic Bay).
• Act as the first point of contact for Learning Management system troubleshooting and submit SNOW tickets as necessary.
• Assign, register, and manage instructor-led training (ILT) courses.
• Approve ILT classes and update course and user profile information.
• Track and report training metrics, attendance, and completion records.
• Provide general user support and training assistance as requested.
• Welcoming incoming attendees to the Janesville Training Facility
• Give orientation to incoming attendees
• Maintain office supplies and other training facility materials
• Coordinate meals and drinks for training sessions
• Main point of contact for facility maintenance coordination

Financial Duties:

• Invoice customers for training-related charges (e.g., Tuition, CAT SOS, Schematics, ET, SIS).
• Manage and reconcile training department credit card expenses; submit documentation for Concur approvals and payments.
• Complete and submit weekly Accounts Payable (AP) templates.
• Process and track invoices from training vendors and suppliers.
• Maintain documentation and invoice records for CAT Paving and MSHA programs.

Travel & Logistics:

• Coordinate travel arrangements (flights, hotel, and vehicle rentals) for training participants and staff.
• Maintain clear communication regarding travel logistics and policies.
• Maintain vendor relationships and handle invoicing for event or training-related purchases (e.g., Staples, PDQ, Honey Baked Ham).
• Coordinate arrangements for training events or off-site classes, including venue setup and catering.

• Manage the Product Support Commercial System (PSCS) and Caterpillar Customer Admin Tool as backup.
• Set up and configure Customer CWS IDs via IdentityIQ.
• Submit literature orders and manage Midland invoice processing through the Electronic Media Center.
• Work with HR to integrate with Human Resources Information systems for optimal integration setup.

• Provide backup support for Product Support Sales programs such as Merchandising Programs, Gatekeeper, and The Legendary Challenge.

• High school diploma or equivalent; Associate's or Bachelor's degree required.
• 2+ years of experience in training coordination, administrative support, or a related role.
• Proficiency in Microsoft Office Suite and familiarity with Learning Management Systems (LMS).
• Strong organizational, communication, and time management skills.
• Ability to handle confidential information with discretion.
• Experience with invoicing, expense reporting, and vendor communication is a plus.

• Knowledge of Caterpillar systems and tools (DPC, PSCS, IdentityIQ).
• Experience with enterprise platforms like Concur, SNOW (ServiceNow), or other ticketing systems.
• Familiarity with safety and compliance training programs (e.g., MSHA).