Job SearchTraining Coordinator
Job Summary:
The Merchandising and Training Coordinator plays a central role in coordinating, managing, and communicating training programs across the organization. This position ensures that internal training systems are functional, accessible, and utilized effectively. Additionally, the role involves maintaining training documentation, managing financial transactions related to training, and supporting other departments with administrative backup as needed. The ideal candidate is organized, tech-savvy, and capable of managing multiple projects with strong attention to detail.
Responsibilities:
Training Administration & Support
* Serve as the primary administrator for the Dealer Performance Center (DPC)/Fabick Academy (LMS- Logic Bay).
* Act as the first point of contact for Learning Management system troubleshooting and submit SNOW tickets as necessary.
* Assign, register, and manage instructor-led training (ILT) courses.
* Approve ILT classes and update course and user profile information.
* Track and report training metrics, attendance, and completion records.
* Provide general user support and training assistance as requested.
* Welcoming incoming attendees to the Janesville Training Facility
* Give orientation to incoming attendees
* Maintain office supplies and other training facility materials
* Coordinate meals and drinks for training sessions
* Main point of contact for facility maintenance coordination
Financial Duties
* Invoice customers for training-related charges (e.g., Tuition, CAT SOS, Schematics, ET, SIS).
* Manage and reconcile training department credit card expenses; submit documentation for Concur approvals and payments.
* Complete and submit weekly Accounts Payable (AP) templates.
* Process and track invoices from training vendors and suppliers.
* Maintain documentation and invoice records for CAT Paving and MSHA programs.
Travel & Logistics
* Coordinate travel arrangements (flights, hotel, and vehicle rentals) for training participants and staff.
* Maintain clear communication regarding travel logistics and policies.
* Maintain vendor relationships and handle invoicing for event or training-related purchases (e.g., Staples, PDQ, Honey Baked Ham).
* Coordinate arrangements for training events or off-site classes, including venue setup and catering.
* Serve as the primary administrator for the Dealer Performance Center (DPC)/Fabick Academy (LMS- Logic Bay).
* Act as the first point of contact for Learning Management system troubleshooting and submit SNOW tickets as necessary.
* Assign, register, and manage instructor-led training (ILT) courses.
* Approve ILT classes and update course and user profile information.
* Track and report training metrics, attendance, and completion records.
* Provide general user support and training assistance as requested.
* Welcoming incoming attendees to the Janesville Training Facility
* Give orientation to incoming attendees
* Maintain office supplies and other training facility materials
* Coordinate meals and drinks for training sessions
* Main point of contact for facility maintenance coordination
Financial Duties
* Invoice customers for training-related charges (e.g., Tuition, CAT SOS, Schematics, ET, SIS).
* Manage and reconcile training department credit card expenses; submit documentation for Concur approvals and payments.
* Complete and submit weekly Accounts Payable (AP) templates.
* Process and track invoices from training vendors and suppliers.
* Maintain documentation and invoice records for CAT Paving and MSHA programs.
Travel & Logistics
* Coordinate travel arrangements (flights, hotel, and vehicle rentals) for training participants and staff.
* Maintain clear communication regarding travel logistics and policies.
* Maintain vendor relationships and handle invoicing for event or training-related purchases (e.g., Staples, PDQ, Honey Baked Ham).
* Coordinate arrangements for training events or off-site classes, including venue setup and catering.
Systems Administration
* Manage the Product Support Commercial System (PSCS) and Caterpillar Customer Admin Tool as backup.
* Set up and configure Customer CWS IDs via IdentityIQ.
* Submit literature orders and manage Midland invoice processing through the Electronic Media Center.
* Work with HR to integrate with Human Resources Information systems for optimal integration setup.
Cross-Departmental Backup
* Provide backup support for Product Support Sales programs such as Merchandising Programs, Gatekeeper, and The Legendary Challenge.
* Manage the Product Support Commercial System (PSCS) and Caterpillar Customer Admin Tool as backup.
* Set up and configure Customer CWS IDs via IdentityIQ.
* Submit literature orders and manage Midland invoice processing through the Electronic Media Center.
* Work with HR to integrate with Human Resources Information systems for optimal integration setup.
Cross-Departmental Backup
* Provide backup support for Product Support Sales programs such as Merchandising Programs, Gatekeeper, and The Legendary Challenge.
Qualifications:
Required Qualifications
* High school diploma or equivalent; Associate's or Bachelor's degree preferred.
* 2+ years of experience in training coordination, administrative support, or a related role.
* Proficiency in Microsoft Office Suite and familiarity with Learning Management Systems (LMS).
* Strong organizational, communication, and time management skills.
* Ability to handle confidential information with discretion.
* Experience with invoicing, expense reporting, and vendor communication is a plus.
Preferred Competencies
* Knowledge of Caterpillar systems and tools (DPC, PSCS, IdentityIQ).
* Experience with enterprise platforms like Concur, SNOW (ServiceNow), or other ticketing systems.
* Familiarity with safety and compliance training programs (e.g., MSHA).
* High school diploma or equivalent; Associate's or Bachelor's degree preferred.
* 2+ years of experience in training coordination, administrative support, or a related role.
* Proficiency in Microsoft Office Suite and familiarity with Learning Management Systems (LMS).
* Strong organizational, communication, and time management skills.
* Ability to handle confidential information with discretion.
* Experience with invoicing, expense reporting, and vendor communication is a plus.
Preferred Competencies
* Knowledge of Caterpillar systems and tools (DPC, PSCS, IdentityIQ).
* Experience with enterprise platforms like Concur, SNOW (ServiceNow), or other ticketing systems.
* Familiarity with safety and compliance training programs (e.g., MSHA).
Physical Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.