Specialist Customer Agreements

DESCRIPTION:

 A big reason why Boyd CAT has been able to thrive for over a combined 150 years is our people. Each day, our team strives to adhere to the core values of safety, enthusiasm, respect, velocity, integrity, commitment, and excellence that have sustained our company through the decades. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.

The Customer Agreements Specialist is responsible for the overall management and financial analyst of Customer Support Agreements for the company.  Responsible for developing Customer Support Agreement contract prices and gains approval throughout the dealership, as well as acting as a high-level coordinator with the Customer and Dealer departments.

 REQUIREMENTS: 

1. Associates degree or equivalent industry experience


2. Excellent interpersonal skills, and written and verbal communication


3. Good working knowledge of computers, spreadsheets, word processing programs


4. High self-directed


5. Ability to work independently or in a team environment with rapidly changing priorities and demands

 ESSENTIAL FUNCTIONS:

1. Calculates and develop Customer Support Agreement contract prices


2. Tracks expenses on a daily basis and corrects as needed


3. Invoices contracts on a monthly basis


4. Provides reports showing contract balances


5. Provides customer and management projections as needed


6. Modifies contract language as needed


7. Meets monthly, quarterly, and annually with customer and branches as determined by contract language or as needed


8. Maintains a scorecard to clearly show performance metrics


9. Provides estimates to branches for rebuilds, along with scope of work


10. Calculates availability guarantees


11. Adjusts contract pricing based on contract language and PPI index


12. Creates presentation for internal and external contacts


13. Assists branches in scheduling repairs and maintenance with the “repair before failure” approach


14. Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes


15. Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code


16. Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly


17. Follow all work, safety rules, and procedures 


18. Perform other duties as necessary and assigned