Rental Operations Supervisor

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Are you a hands-on leader with a passion for operational excellence and customer service?

As a Rental Operations Supervisor, you’ll oversee day-to-day rental operations, ensuring safety, service quality, and financial performance. This role requires strong leadership, a commitment to continuous improvement, and the ability to manage people, processes, and equipment in a dynamic environment.

If you're ready to take ownership of site performance and lead a high-performing team, this is your opportunity to make a real impact!

Job Description:

• Lead and develop the rental administration team, including recruitment, onboarding, coaching, and performance management to build a high-performing, safety-conscious workforce.
• Champion a strong safety culture, ensuring all site employees follow Finning’s safety standards, policies, and compliance requirements.
• Oversee rental contract processes, conducting monthly audits, identifying non-conformances, and driving continuous improvement in documentation and workflow.
• Manage equipment fleet readiness, assigning rental assets to branches based on project needs and coordinating seasonal preparation and availability.
• Coordinate service and repair activities, including quote validation, shop scheduling, and turnaround time communication to ensure equipment is delivered on time and in optimal condition.
• Resolve customer issues related to billing, delivery, and equipment quality, while maintaining strong relationships with internal departments and external vendors.
• Monitor and control financial performance, including R&M costs, service invoice accuracy, and monthly billing to ensure revenue and cost alignment within 10% variance.
• Drive KPI performance, using data to identify trends, improve operational efficiency, and support strategic goals across safety, service, and financial metrics.
• Support system and process enhancements, leading or participating in rental-related projects and implementing new tools or procedures to improve service delivery.
• Ensure vendor accountability, conducting quarterly performance reviews and collaborating with accounts payable to resolve outstanding issues and maintain vendor relationships.

Qualifications:

• Post-secondary education in a technical field such as electrical or mechanical trades; Red Seal certification is considered a strong asset.
• 3–5 years of experience in rental operations, preferably in a supervisory or leadership role within a high-volume, fast-paced environment.
• Strong knowledge of rental processes and KPIs, including contract management, equipment readiness, and service coordination.
• Proficiency with rental systems and tools, including RentalMan, Microsoft Office Suite, and internal operational platforms.
• Proven leadership and team development skills, with experience in coaching, mentoring, and performance management.
• Excellent communication and interpersonal abilities, with the capacity to resolve customer issues and collaborate across departments and vendors.
• Solid understanding of equipment applications, including power generation, temperature control, and compressed air systems.
• Strong financial acumen, with the ability to manage R&M costs, billing accuracy, project accruals, and vendor performance metrics.

Note:

• This position is based out of our Grande Prairie office location.
• Permanent, full-time role.
• Monday – Friday, 5 x 2 schedule.
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Matching share purchase program.
• Employee Share Purchase Plan and RRSP options.
• Paid vacation with an increasing allowance based on years of seniority.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.