Field Service Technician – Surface Mining Equipment

Location: American Gypsum Mine Site
Pay Range: $36.50 – $50.60/hour (Based on experience and education)
Sign-On Bonus: $3,000
Referral Bonus Opportunities Available (Details provided during interview)
Schedule: Monday–Friday, 6:00 AM – 5:00 PM (Hours may vary depending on customer needs; overtime as needed)

Join the Industry Leader in Heavy Equipment Support and Service

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico, and far west Texas, is seeking a highly skilled Mining Field Service Technician to support operations at the American Gypsum Mine Site. This is a full-time field position requiring advanced troubleshooting, diagnostics, and repair of CAT equipment in a demanding mining environment.

As part of our Field Service team, you will work independently, travel as needed, and serve as a trusted technical resource to our mining partner—all while upholding Wagner’s high standards for safety, service, and customer satisfaction.

Key Responsibilities:

• Independently diagnose, troubleshoot, and repair Caterpillar equipment at the mine site

• Read and interpret electrical and hydraulic schematics to ensure accurate repairs

• Use Caterpillar software systems (ET, SIS, STW) to complete diagnostics and service documentation

• Communicate effectively with customers and internal teams regarding repair status, recommendations, and warranty determinations

• Maintain accurate, legible service reports and daily truck and crane inspection logs

• Ensure proper safety practices and compliance with MSHA and OSHA regulations

• Maintain all tooling and equipment in a safe and operational condition

• Safely operate and drive service truck (Class A CDL required)

• Support and mentor junior technicians as needed

• Work schedule is Monday–Friday, 6:00 AM – 5:00 PM; hours may vary depending on customer needs. Overtime is expected and may be frequent.

• Travel up to 75% may be required based on job needs

Minimum Qualifications:

• High School Diploma or GED

• 5+ years of experience working on heavy equipment (Caterpillar preferred)

• 3+ years of experience performing diagnostics and repairs on highway trucks

• 3+ years of experience working on mining equipment such as mills, and crushing and screening systems

• Valid Class A Commercial Driver’s License (CDL) – Required

• MSHA Certification (or ability to obtain prior to hire)

• Completion of CAT-specific courses or equivalent technical training

• Proficient with diagnostic software tools: CAT ET, SIS Web, and STW

• 3+ years of customer service experience

• Basic proficiency with Microsoft Outlook and DBS

• Must be a resident of the Gypsum area or willing to relocate

Core Competencies:

• Strong knowledge of CAT equipment, diagnostics, and repair procedures

• Ability to work independently with minimal supervision in a field environment

• Excellent problem-solving and organizational skills

• Clear and professional communication skills, both written and verbal

• High regard for safety and quality standards

Comprehensive Benefits Package:

• PTO: Up to 96 hours in the first year + 8 paid holidays

• Medical, Dental, and Vision Insurance

• Life and AD&D Insurance

• 401K  with company match up to 7%

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• CEFCU Credit Union Access

• Additional Options: Supplemental Life, Aflac, ID WatchDog, and wireless phone discounts

Physical and Environmental Requirements:

• Frequent walking, standing, lifting (up to 100 lbs.), climbing, and heavy equipment operation

• Work may be performed in noisy, outdoor, and rugged conditions typical of a mine site

Pre-Employment Requirements:
All job offers are contingent upon successful completion of:

• Background check

• Drug/alcohol screening

• Fit-for-duty evaluation

• Valid CDL and DOT medical card verification

Wagner Equipment Co. is an Equal Opportunity and Affirmative Action Employer.
We are committed to a diverse workforce and fostering a respectful, inclusive environment.

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