Construction Software Product Specialist

Ziegler CAT has an opening for a Construction Technology Software Product Specialist who will interact with construction (contractor based) customers to support their adoption of technology and to pro-actively support the Construction Technology Sales Specialist within the dealership territory. The Technology product support/sales will include both Trimble construction related products and Caterpillar products.

Responsibilities:

• Provide classroom training to support Ziegler software and drone customers
• Manage and execute all preparation for customer training program
• Prepare all material, training aids and resources for each training session
• Develop training tools and applications to increase the skills set of external customers
• Work with Ziegler product managers and sales specialists to improve current product offering
• Represent Ziegler software technology products as they are sold to Ziegler’s traditional contractor market and serve as main support contact for all Trimble Business Center, Trimble Works Platform, VisionLink Productivity, and other software offerings for both Iowa and Minnesota
• Support and train customers on construction sUAS (drone) software (e.g., Trimble Stratus (Propeller) or Pix4D)
• Resolve customer problems in a timely manner (via telephone calls, job site visits, office calls, etc.)
• Assist sales specialists with onsite demonstrations and customer events as needed
• Travel to new customers’ sites to provide in-field training after the sale
• Make sure all customers are using their equipment effectively in the field
• Work with organizations across the state to expand the knowledge of technology products
• Become an expert on each product within Ziegler’s technology offering
• Test equipment and provide support on customer projects and/or new demonstrations
• Provide additional support to sales specialists as needed
• Work in a cooperative manner with team and superiors

Qualifications:

• 4 year College Degree in related field required
• Knowledge of and experience with Trimble and CAT software and drone products including: Trimble Business Center or other Trimble Software Products, Cat Grade, AutoCAD applications and interfaces, SaaS Drone/UAS/UAV software, Drone/UAS/UAV flight operations, Trimble Site Positioning Systems, Trimble and Cat 2D Laser and 3D GNSS Machine Control
• Ability to listen to and document Voice of the Customer (VOC) to proactively meet wants/needs within the contractor/construction markets
• Experience in construction industry preferred
• Exceptional communication skills and customer service oriented
• Proficient use of computer & Microsoft Office Suite
• Clean driving record
• Personal Attributes: Commitment / Dependability, Customer Focus, Learning Orientation, Problem Solving, Self-Confidence

Travel:

• Up to 25-50% travel