Heavy Rents Specialist

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

Heavy Rents Specialist takes care of all customer inquiries, in person or over the phone. Determines customer rental needs, negotiates rental rates, develops rental contracts, works with Heavy Rents Service coordinators to schedule maintenance and repairs, and schedules transportation on all rental assets.

Primary Responsibilities:

• Handles all rental needs for both internal and external customers, including swaps for sold machines, demonstrations and loaners.
• Ensures that market rates are utilized for all rentals and the associated transportation.
• Successfully negotiates rental rates and transportation to achieve desired market share and profitability.
• Maintains minimum return to ready to ensure maximum time and financial utilization of the fleet.
• Handles customer disputes successfully in a professional manner.
• Complete training and serve as a team member in support of Yancey Bros Co. strategic programs, projects, and initiatives.
• Works with the Heavy Rents Manager to ensure that we maintain an optimum fleet for time and financial utilization.
• Ensures that all assets are properly accounted for on the proper agreement at all times.
• Ensures that all customer damage is properly charged to the responsible customer.
• Actively cares and advocates safety at Yancey Bros Co. Adheres to all applicable safety policies, procedures and standards.
• Handles all invoicing for both internal and external customers.
• Actively works with customers to find the right solutions for their job based on knowledge obtained from Cat University online training.
• Serves as a liaison between service department and sales department.
• Ensures that Net Loyalty scores are achieved to meet Cat guidelines.
• Reviews, maintains and sets up Cat National Accounts customers.

Additional Responsibilities:

• Adherence to all Yancey Bros. Co. Safety procedures and standards
• Other administrative duties as assign by manager

Who We Are Looking For:

To be successful in this position you should have a prior experience in the rental, sales, or marketing of heavy diesel equipment.  Good communication abilities will be essential for maintaining relationships with your customers.  You should possess a sense of urgency and desire to provide superior customer service.  The ability to work both with a team and independently is essential to this position as well.

Education/Experience:

• High school diploma or equivalent required. 
• Bachelor’s Degree from a four year college or university or related equivalent experience preferred.
• 1 to 3 years of experience in rental, sales, or marketing.  Prior experience in the rental equipment industry preferred. 

Required Qualifications/Skills:

• Computer skills to include Internet Explorer, Excel, Access, Word, Power Point
• Experience, knowledge of, or ability to learn Rental Software and Sales Link software
• Acceptable driving record
• Proven skills in written and verbal communications, planning, organizing and interpersonal relationship building.
• Ability to set and manage priorities.
• Must be a self-starter and able to work without supervision.
• Proven customer service skills, sales experience and professional telephone manner required.
• Thorough knowledge of the use, application and operation of heavy construction equipment preferred.
• Must be able to communicate (speak, read, comprehend, write in English).

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Compensation
• Individual Bonus Opportunities Available
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training 
• Advancement Opportunities