Fleet Performance Administrator

Join the Carolina Cat Team

As a family-owned company under our third generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

This position supports, assists, and facilitates all administration responsibilities for subscription invoicing and machine digital registration for sales, fleet performance, and condition monitoring Construction Division teams. Responsible for ensuring accurate invoices, data processing, equipment transfers and documentation of all fleet performance transactions.

Essential Functions

• Invoices all monthly machine product link, VisionLink and Verizon connectivity subscriptions
• Create Cat Customer Identification (CCID) for new customers as required for digital onboarding
• Serve as the dealership PL Admin Utilizing Caterpillars Dealer Services Portal (DSP) to assign customer information and subscriptions level for all Carolina Cat machine sales
• Register machine and customer information into Cat Foresight CM & SOS 2.0 for new CVA contracts
• Align Preventative maintenance schedules in Cat VisionLink to match CVA contracts
• Generate machine Equipment Management QR codes for field sales, services, and onboarding teams
• Register New Cat SIS2Go customer subscription upon request
• Invoice all new and renewal Cat Electronic Technician (ET) & SIS service tool subscriptions
• Maintain weekly Product Link non reporting asset list for CVA & Cat Rental Store
• Ongoing customer equipment list and data maintenance (as needed)
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• High School graduate or equivalent. College degree preferred but not required
• Must have three to five years administration experience
• Must have attention to detail and organized.
• Must establish and maintain positive relationships with Caterpillar
• Must have strong sense of urgency
• Must work independently and be self-starter.
• Above average computer skills, including experience in Microsoft Office and common CRM suites
• Must exhibit a Team Player approach to the Sales team
• Strong verbal skills

Computer Skills

• Strong working knowledge of MS Office products (MSWord, EXCEL, etc.)
• Sales/customer database experience

Language Skills

• Excellent communication skills including verbal, non-verbal, written and listening skills

Mathematical Skills

Excellent math skills are required

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

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