Job SearchTechnical Support Analyst - Tier 2
Company:
Finning CanadaNumber of Openings:
1Worker Type:
PermanentPosition Overview:
Reporting to the Technical Support Team Lead, the Technical Support Analyst is responsible for providing onsite tier 2 technical assistance for all aspects of Desktop Services to Finning (Canada) personnel. Work with key users in the branches\departments to oversee & solve complex support issues, coordinate and oversee hardware and software upgrades and provide an elevated level of support to the executive level within the region.We are looking to hire an individual who will be working onsite, full-time from our Finning Calgary Office.
What we can offer you:
· Great people and place to work.
· Career advancement and training opportunities
· Pension and employee stock purchase plans with company contributions
· Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits
· For this position, the expected salary range is between $60,000 and $70,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications.
Please note that the actual salary offer will be based on a candidate’s experience, qualifications, and fit for the role. We are dedicated to fostering an inclusive and equitable work environment, and this salary range is designed to support that commitment.
If this interests you, kindly consider applying today!
Job Description:
Major Job Functions
- Provide tier-2 technical support for specialized PC hardware, Printers, A/V technology, mobility devices and desktop software, inclusive of clear and concise documentation and communication on activities and projects.
- Provide an elevated level of support to the regional executive and executive assistants in the region
- Provide technical expertise and support for desktop related projects (20%)
- Implementation and coordination of hardware and software enhancements and upgrades
- Smart hands support for provisioning and supporting of all related IT technologies in regional branches.
- Management of regional branch IT assets and coordination of the asset refresh process.
- Investigating and recommending technical solutions in support of the desktop environment
- Ensure employees have proper documentation to support the products
- Work with internal IT team to ensure issues are resolved in a timely manner
- Ensure asset tracking is current
- Represent the company in a professional and ethical manner and maintain effective relationships with internal departments and staff while maintaining confidentiality
Qualifications (Must-Have Skills)
- Minimum 2-3 years' experience in IT support in a medium to larger complex organization.
- Technical knowledge of Windows 10 deployment and support best practices
- Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements
- Knowledge of SCCM 2016 and current branch versions for client management, image management, imaging, application deployment, PXE boot, etc.
- Working knowledge of device encryption technology, anti-virus, anti-spam, anti-malware software technologies
- Technical knowledge of mobile and related technology
- Understanding of change control and change management processes related to IT
- Basic understanding of network technologies and Windows Server infrastructure
- Basic knowledge of Wi-Fi and cellular network technology
- Basic understanding of network technologies and Windows Server
- Post-Secondary education in a related discipline and certification in Information Technology.
- MCSE and MCSA would be an asset
Soft-skills:
- Excellent communication and documentation skills
- Ability to prioritize and time manage in a high demanding environment
- Self-starter who possesses the ability to work with minimal supervision independently and in a team environment
- Highly organized with strong attention to detail.
- Ability to adapt and grow as required
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.