Job SearchField Service Supervisor
Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.
THIS POSITION IS LOCATED IN WEST SACRAMENTO CA.
POSITION SUMMARY
Fields external and internal customer service needs and requests, dispatches mechanics and resources to complete these service needs and oversees the administrative service operations.
QUALIFICATIONS REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS
- Work closely with Service Manager to identify service needs for external and internal customers.
- Interviews customer to accurately define service needs.
- Establish and document agreed priority level, target start and completion dates and cost estimate or flat rate price.
- Plan service
- Ensuring safety is the top priority from planning through completion of all jobs.
- Prepare work order opening/job segmentation. Manage work orders through the service process and prepare for closing.
- Utilize standard jobs and/or target labor hours on work order segment.
- Keep scheduling system up to date.
- Identify PIP/PSP/CSA opportunities in conjunction with requested service needs.
- Pre-plan tooling, parts and assistance needs.
- Plan and coordinate logistics and schedule with vendors
- Ensure all purchase orders are immediately entered on work orders.
- Supervises 8-15 Field Technicians.
- Dispatch field service personnel. Provide instruction details as required to the appropriate technician who can perform the job in a satisfactory fashion.
- Works with Service manager to create and implement training and development plans for technicians.
- Appraise technician performance in alignment with established performance indicators, reward and discipline employees, address complaints and resolve problems.
- Pro-actively communicate and document all changes to customers.
- Scheduling changes.
- Job status changes.
- Job scope changes.
- Cost estimates/flat rate prices.
QUALIFICATIONS
- Accountability - Ability to accept responsibility and account for his/her actions.
- Accurate - Ability to perform work accurately and thoroughly.
- Analytical Skills - Ability to use thinking and reasoning to solve a problem.
- Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
- Customer Oriented - Ability to take care of the customers' needs while following company procedures.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree (GED) and five or more years experience in the Power Systems service industry or equivalent.
SKILLS & ABILITIES
- In-depth knowledge of Caterpillar power generation equipment.
- In-depth knowledge of diagnosing, repairing, and rebuilding Caterpillar or other makes of diesel engines.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of this organization.
- Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio and percent.
- Ability to define problems collects data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Ability to conduct oneself in a manner that is professional and business-like at all times.
- Must have experience with computers to include the Microsoft Office suite.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers to handle, feel objects, tools or controls reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision. Peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee regularly works near moving mechanical parts and is regularly exposed to fumes or airborne particles. The employee frequently works in outside weather conditions and is occasionally exposed to toxic or caustic chemicals and vibration. The employee occasionally works in high, precarious places. The noise level in the work environment is usually moderate
COMPENSATION
Wage Range $80,000 to $90,000 Annually
Wage depends on knowledge, skills and ability to perform the responsibilities of the job.
WHY WORK FOR HOLT?
Monthly salary plus excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.
Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.
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