Technology Enablement Lead

Job Summary: 

The Technology Enablement Lead is responsible for driving the adoption and optimization of digital tools and platforms within the organization. This role involves working closely with various departments to ensure that employees are effectively utilizing digital resources to improve productivity, efficiency, and collaboration. The Technology Enablement Lead will play a key role in developing strategies and initiatives that foster a digital-first culture. This role will also be responsible for the communication standards, methods, and mediums we use to distribute information while documenting critical release processes.  As the rate of change continues to increase, this role must understand how to bring more change management procedures and discipline into our projects.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions:

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, and processes to ensure alignment with our Vision, Values, and Mission.


• Communication: Develop and implement communication plans to promote digital adoption initiatives. Ensure that employees are informed and engaged in the process. Accountable for all major communication from the core software solutions team, including releases, issues, and keeping the core software solutions site current. Highlight the importance of creative and effective communication that results in the adoption of software solutions. Effective communication is crucial for ensuring that employees understand the benefits and functionalities of new digital tools, leading to higher adoption rates and improved productivity.


• Digital Strategy Development: Collaborate with leadership to develop and implement a comprehensive digital adoption strategy. Identify key areas where digital tools can enhance business processes and employee performance.


• Training and Support: Partner with HOLT Training to design and execute training programs to educate employees on the use of digital tools and platforms. Provide ongoing support and resources to ensure continued adoption.


• Change Management: Lead change management initiatives to facilitate the transition to digital solutions. Address any resistance and promote a positive attitude towards digital adoption.


• Performance Monitoring: Track and analyze the usage and effectiveness of digital tools. Develop metrics and KPIs to measure adoption rates and impact on productivity.


• Feedback and Improvement: Gather feedback from employees on digital tools and platforms. Use this feedback to drive continuous improvements to the digital adoption strategy.


• Collaboration: Work closely with IT, HR, and other departments to align digital adoption efforts with organizational goals. Foster a collaborative environment that encourages cross-functional teamwork.


• Release Management: Organize communication for all core software solutions related releases, including standard releases and new processes/functionality. Bring a more mature level of change management into the release process.


• Testing Plan: Coordinate testing plan for every release, ensuring proper testing resources are involved and complete the testing plan as designed.


• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.


• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

Business Skills

• Leadership: Ability to inspire and lead teams towards digital transformation.


• Adaptability: Flexibility to adapt to changing digital landscapes and business needs.


• Strategic Thinking: Strong ability to think strategically and develop long-term digital adoption plans.


• Collaboration: Skilled in fostering collaboration between departments to achieve digital adoption goals.


• Problem Solving: Effective at identifying challenges and developing innovative solutions.


• Business Acumen: Strong understanding of financials, people, processes, and systems. Ability to establish strong relationships and trust with leaders.


• Organizational Skills: Exceptional organizational, self-management, time management, and multi-tasking skills.


• Consultative Skills: Strong consultative skills at a cross-functional level. Strong leadership and negotiation skills with business and technical groups.

Technical Skills

• Technical Knowledge: Broad knowledge of the entire IT domain. Strong ability to communicate strategic adoption plans and roadmaps.


• IT Best Practices: Experience and knowledge of foundational IT best practices, including project management, release management, change management, , governance mechanisms, and ITIL.

Communication Skills

• Communication: Proficient in communicating complex digital concepts to a non-technical audience.


• Effective Communication: Excellent verbal, written, collaborative, and proactive communication and presentation skills. Ability to build enterprise relationships with leaders at all job levels.


• Proactive Communication: Eager and proactive communicator with a self-motivated, influencing style to drive IT enterprise best practices. Ability to present and communicate both business and technical concepts in layman terms.


• Stakeholder Engagement: Ability to convey and explain recommendations and decisions to all relevant stakeholder groups, collect their feedback, reconcile arising discrepancies, and negotiate to reach mutual agreement among all groups.

Education and Experience:

• Bachelor’s degree in Business Administration, Management, or a related field. An MBA or other advanced qualifications are a plus. 


• 5+ years of related experience required. A minimum of 3 years of experience in leadership roles preferred.  Direct supervision preferred.


• Experience in multi-business-line companies, ideally privately-owned and public experience. Industrial sector is a plus (dealer, parts, rental, leasing, renewables, manufacturing). 


• Familiar with corporate technology and trends (e.g. ITIL, SOA, IOT, ETL, cloud architectures, AI, virtual reality, ERPs, etc.) 


• Ability to interpret customer business needs into holistic technology communications with focus on the end-user and customer.    

Supervisory Responsibilities:

• None.

Travel: 

• Up to 20% travel. May include overnight stays (conferences, HOLT site visits, etc).

Work Environment/Physical Requirements:

• This job is performed onsite in the HOLT Group Headquarters, which is a professional office environment.


• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc. 

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.