Business Performance Manager

Job Posted: 2025-04-11

Location:

San Antonio, TX, US

The Business Performance Manager is responsible for managing business processes within engine sales and providing the overall framework and structure for efficiency. This individual evaluates, designs, measures, monitors, and controls business processes related to engine sales and works to ensure they align with strategic goals and objectives, control standardizations, and are sustainable.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; Participate in ongoing self- development.

Essential Functions:

Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Identify opportunities to meet and improve upon customer experiences, reduce cycle times and costs, and increase profits within engine sales; Effectively control identified business processes related to engine sales and sustain over time; Evaluate processes at a regular interval for optimization
Manage development and maintenance of methods and systems for measuring degree to which project goals, objectives and metrics are being met; Provide internal and external business performance reporting
Lead lean process improvement projects and keep projects moving toward completion and desired results
Work in coordination with Sales and Engineering teams to achieve Continuous Improvement goals and objectives
Ensures optimal team performance and capability by ongoing Values Based Leadership, effective coaching, and support of ongoing employee development
Assigns, delegates, and coordinates work to ensure department objectives are met
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned

Additional Key Responsibilities:

Strategic Planning: Develop and implement long-term business strategies and performance goals in alignment with company vision.
Performance Analysis: Conduct regular performance reviews, analyzing business metrics, and identifying trends to drive improvements.
Budgeting & Forecasting: Oversee budgeting processes, financial forecasting, and cost management to maximize profitability.
Cross-Functional Collaboration: Work with departments such as Service, Continuous Improvement (CI), HR, marketing, finance, and operations to ensure cross-functional alignment and efficiency in achieving business objectives.
Change Management: Lead and manage change initiatives, ensuring smooth transitions and employee engagement during organizational changes.
Risk Management: Identify potential risks to the business and implement mitigation strategies to safeguard performance.
Technology Proficiency: Familiarity with business management and performance monitoring software (e.g., ERP systems, CRM tools, business intelligence platforms).
Decision-Making and Analytical Thinking: Strong ability to evaluate complex business issues and make decisions that drive measurable improvements.

Knowledge, Skills, and Abilities:

Comprehensive knowledge of CAT products and the Power Systems Industry
Knowledge and expertise of Microsoft Office Products – Excel, Word, Outlook, and PowerPoint
Exceptional independent judgement skills using common sense and other learned principles to define problems, collect data, establish facts, and draw valid conclusions
Exceptional organizational, time management, multi-tasking, and project management skills
Ability to listen to and understand information and ideas presented through spoken words and sentences
Ability to work with, collaborate with, and lead individuals and groups by engaging in effective and persuasive discussions on complex topics
Demonstrated expertise in managing day-to-day operations along with overseeing special projects
Data-Driven Decision Making: Ability to use data analytics tools to derive actionable insights and make informed business decisions.
Advanced Financial Acumen: Strong understanding of financial statements, profitability analysis, and cost management.
Project Management Expertise: Skilled in leading large-scale projects with an emphasis on meeting deadlines and objectives.
Advanced Leadership Capabilities: Ability to inspire, motivate, and influence teams to deliver on business goals through developing a high performing team.
Change Leadership: Expertise in leading through change, fostering an adaptable and resilient work culture.
Conflict Resolution: Ability to manage conflicts effectively and maintain a collaborative, high-performing environment.

Education and Experience:

High school diploma or equivalent required
Bachelor’s degree in Engineering, Business Administration or related field required or 6 years of experience in related field required
2-4 years of demonstrated hands-on experience in process improvement or continuous improvement preferred
Manufacturing or Power Generation background preferred
Six Sigma training preferred
Successful experience in leading/managing a team required

Supervisory Responsibilities:

Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:

Up to 50% travel as needed is to be expected

Physical Requirements:

This position involves extended periods in a stationary position; additionally, occasional standing, walking, and stooping
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
Occasionally moves materials or equipment weighing up to 20
This role frequently communicates with others, must be able to exchange accurate information in these situations
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Work Environment:

This job is generally performed in a professional office environment
Occasionally works outdoors and noise level may be loud at times
Occasional exposure to hazardous conditions and equipment
Occasional exposure to extremely bright or inadequate lighting
Frequently works at fast pace with unscheduled interruptions

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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Business Performance Manager

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; Participate in ongoing self- development.

Essential Functions:

Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)

Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission

Identify opportunities to meet and improve upon customer experiences, reduce cycle times and costs, and increase profits within engine sales; Effectively control identified business processes related to engine sales and sustain over time; Evaluate processes at a regular interval for optimization

Manage development and maintenance of methods and systems for measuring degree to which project goals, objectives and metrics are being met; Provide internal and external business performance reporting

Lead lean process improvement projects and keep projects moving toward completion and desired results

Work in coordination with Sales and Engineering teams to achieve Continuous Improvement goals and objectives

Ensures optimal team performance and capability by ongoing Values Based Leadership, effective coaching, and support of ongoing employee development

Assigns, delegates, and coordinates work to ensure department objectives are met

Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

Performs other duties as assigned

Additional Key Responsibilities:

Strategic Planning: Develop and implement long-term business strategies and performance goals in alignment with company vision.

Performance Analysis: Conduct regular performance reviews, analyzing business metrics, and identifying trends to drive improvements.

Budgeting & Forecasting: Oversee budgeting processes, financial forecasting, and cost management to maximize profitability.

Cross-Functional Collaboration: Work with departments such as Service, Continuous Improvement (CI), HR, marketing, finance, and operations to ensure cross-functional alignment and efficiency in achieving business objectives.

Change Management: Lead and manage change initiatives, ensuring smooth transitions and employee engagement during organizational changes.

Risk Management: Identify potential risks to the business and implement mitigation strategies to safeguard performance.

Technology Proficiency: Familiarity with business management and performance monitoring software (e.g., ERP systems, CRM tools, business intelligence platforms).

Decision-Making and Analytical Thinking: Strong ability to evaluate complex business issues and make decisions that drive measurable improvements.

Knowledge, Skills, and Abilities:

Comprehensive knowledge of CAT products and the Power Systems Industry

Knowledge and expertise of Microsoft Office Products – Excel, Word, Outlook, and PowerPoint

Exceptional independent judgement skills using common sense and other learned principles to define problems, collect data, establish facts, and draw valid conclusions

Exceptional organizational, time management, multi-tasking, and project management skills

Ability to listen to and understand information and ideas presented through spoken words and sentences

Ability to work with, collaborate with, and lead individuals and groups by engaging in effective and persuasive discussions on complex topics

Demonstrated expertise in managing day-to-day operations along with overseeing special projects

Data-Driven Decision Making: Ability to use data analytics tools to derive actionable insights and make informed business decisions.

Advanced Financial Acumen: Strong understanding of financial statements, profitability analysis, and cost management.

Project Management Expertise: Skilled in leading large-scale projects with an emphasis on meeting deadlines and objectives.

Advanced Leadership Capabilities: Ability to inspire, motivate, and influence teams to deliver on business goals through developing a high performing team.

Change Leadership: Expertise in leading through change, fostering an adaptable and resilient work culture.

Conflict Resolution: Ability to manage conflicts effectively and maintain a collaborative, high-performing environment.

Education and Experience:

High school diploma or equivalent required

Bachelor’s degree in Engineering, Business Administration or related field required or 6 years of experience in related field required

2-4 years of demonstrated hands-on experience in process improvement or continuous improvement preferred

Manufacturing or Power Generation background preferred

Six Sigma training preferred

Successful experience in leading/managing a team required

Supervisory Responsibilities:

Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:

Up to 50% travel as needed is to be expected

Physical Requirements:

This position involves extended periods in a stationary position; additionally, occasional standing, walking, and stooping

Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina

Occasionally moves materials or equipment weighing up to 20

This role frequently communicates with others, must be able to exchange accurate information in these situations

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Work Environment:

This job is generally performed in a professional office environment

Occasionally works outdoors and noise level may be loud at times

Occasional exposure to hazardous conditions and equipment

Occasional exposure to extremely bright or inadequate lighting

Frequently works at fast pace with unscheduled interruptions

Disclaimer: