Region Rental Branch Operations Coordinator

Description

Job Summary: The purpose of a Rental Operations Coordinator is to streamline the rental process to be more efficient and affective for all involved departments. This position will inspire customer engagement (both employee and customer) to increase performance, improve utilization, and reduce response time, all while growing revenue and market share.

Link between corp rental and the rental branches. Monitor, train and improve operations at the branches. Serve as a fill in to branch managers when they are missing a key component of their team.

WHAT YOU'LL DO:

• Primary responsibilities involve leading rental operations at our rental stores
• Drive a culture of safe working environment
• Working with rental store managers for immediate support
• Managing the customer experience from customer receivable to return
• Conduit for Corporate Rental to push out policies & processes
• Knowledge and ability to be able to fill in at different branch positions as needed
• Engaged in Rental SOP, Fleet Management, Direct Expense Management & Customer Retention
• Ability to operate and recommend performance improvements for rental processes and procedures
• Ensure proper product placement on yard and demo space

Requirements

WHAT YOU'LL NEED:

• High School diploma (minimum) or Comparable industry / product experience.
• 1-5 years experience with Integrated Rental functionality preferred.
• iRent experience – preferable
• Effective Verbal and Written communication skills.
• Intermediate level knowledge of Microsoft Office products
• Overnight Travel – Medium 5-10 days per month.
• Permanent position – full-time
• Salary Range • Depending on experience

IMPORTANT INFORMATION

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This employee must be able to exert 10 lbs of force frequently and 50 lbs of force on occasion. This position requires kneeling, standing, squatting, and grasping frequently.

The noise level in the work environment is usually moderate.

Required travel up to 50%

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Salary/Exempt

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)