Merchandise Coordinator

Reporting into CPU Sales & Distribution Manager, the Merchandise Coordinator will join our team on a Full-time basis at our South Guildford branch. This role involves providing excellent customer service to CAT shop patrons to ensure growth and stability of Caterpillar merchandise sales.

Roster: Monday – Friday 8.5 hours/ day (including meal break)

What You’ll Do:

• Assist CAT shop customers with their inquiries, ensuring prompt and helpful responses.
• Coordinate stock orders with suppliers, maintaining good relationships.
• Use effective marketing and sales techniques to display products attractively.
• Process all orders promptly and inform customers of any backorders or discontinued items.
• Manage stock, including ordering, receiving, picking, packing, and fulfilling orders according to customer delivery or collection specifications
• Cover CSC Reception Area breaks, and any other leave when required

Skills & Experience:

• Previous experience in a customer service and/or sales role
• Experience working with SAP & DBS is highly desirable
• Advanced computer literacy skills (MS Office Suite and internet-based application skills)
• Excellent communication skills (written/verbal/interpersonal)
• Demonstrated time management and organisational skills
• Ability to work under pressure and manage competing priorities

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family. 
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.  
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.  

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 3938