Parts & Service Clerk - SITECH

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance 
• Life and AD&D Insurance
• Retirement Plans -  401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement 
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Parts and Service Clerk is responsible for supporting Parts or Service Department sales and operational functions by working with internal employees and customers in a manner that reflects the company’s vision of working as “One Professional Team.” Depending on the location, the Parts and Service clerk will perform some or all of the functions listed below.

Pay rate:  $19.00 - $28.52 per hour
Pay rate is dependent upon education & experience. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Answers SITECH general phone, forwarding the phone to the proper person
• Processes Counter and Shop orders for inside and outside customers and credits where necessary
• Order and process Vendor Parts from Trimble or CAT, when directed
• Works cooperatively with fellow team members to accomplish warehouse/parts tasks
• Pulls parts according to customer and shop orders and delivers parts to packing area
• Calls to schedule pick ups
• Coordinates with repair center and field service to identify the required delivery method and packs accordingly
• Prepares freight for delivery by shipper, secures to pallet, and completes shipping paperwork
• Receives shipments, including verifying accuracy of parts and quantity against system inventory
• Places parts on shelves and organize warehouse locations as needed
• Fills emergency back orders and delivers to proper location as needed, drives parts to designated location
• Move parts and materials in the warehouse with mechanical assistance if needed
• Ships SOS kits for CM group as per their orders
• Performs various housekeeping tasks to ensure work areas are clean and free of safety hazards
• Follows all safety rules and regulations when completing job responsibilities
• Approves invoices as required
• Expedites back orders from Caterpillar and Trimble as required
• Prepares miscellaneous reports and graphs as required
• Assists in the distribution of computer-generated reports and all daily mail
• Files discrepancy claims with all vendors and insures accurate claim settlements
• Provides general clerical and staff support for Parts Management and Service Manager as required
• Opens, tracks, and inputs data into work orders
• Maintains work order fields, including detailed maintenance of notes, parts, labor, etc.
• Maintains records, logs, and files
• Documents approval/disapproval of repairs
• Creates, checks, and mails invoices and reports
• Reviews work in progress reports to ensure jobs are open no longer than needed
• Other administrative tasks as needed
• Provides back-up for various inventory control procedures
• Provides support for other department functions
• Receives customer calls and walk in customers, obtaining all pertinent information needed to assist
• Assists with vendor returns
• Other duties as assigned by manager

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Ability to kneel or squat
• Ability to push or pull up to 50 pounds
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that requires lifting and/or moving up to 47 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Basic knowledge of Microsoft Word and Excel
• Safety & Product Knowledge
• Ability to multi-task in a fast-paced environment
• Ability to operate a motor vehicle

Required Education and Experience:

• High School Diploma or GED
• Prior experience in a Parts Department preferred
• 1+ years administrative/clerical experience
• 1+ years customer service experience
• Ability to operate a forklift
• Basic familiarity with light industrial equipment including saws, hoisting equipment, and hose presses

Additional Eligibility Requirements:

• Motor vehicle license

Work Environment:

• Noise: Quiet
• Indoors and Outdoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.