Rental Branch Operations Manager

Ziegler CAT has an opening for a Rental Services Operations Manager to lead our Rental branches service and parts department, to ensure an efficient and profitable operation. The ideal candidate will be someone who is passionate about developing and leading a successful team of employees, building the branch’s profitability, and creating exceptional customer relationships that continue to keep Ziegler CAT the dealer of choice.

Responsibilities:

• Develops employees to their full potential through mentoring and training
• Leads by example – develops a culture of professionalism that acts with a high sense of urgency to satisfy our customers.
• Responsible for safe and productive working environment of the shop(s)
• Maintains the branch facility and reinforce established practices and procedures to Ziegler standards
• Works closely with branch supervisors about issues involving customers, employees, equipment, etc.
• Evaluates processes continually to ensure work orders are closed in a timely manner and machine availability goals are met.
• Manages the operation of the branch in a cost effective manner. Meet or exceed financial objectives for the business
• Ensures compliance with all rental procedures and processes
• Helps in managing customer disputes
• Maintains the highest level of customer satisfaction through communication, professionalism and urgency before, during and after the sale
• Resolves conflicts in a timely and professional manner
• Works in a cooperative manner with team and superiors
• Implements and maintains procedures to meet our customers’ expectations for after-hours parts and service
• Ensures that all meetings are scheduled (Toolbox, Safety, etc.)
• Maintains facility in a 5- Star Contamination Control Ranking
• Ensures credit policies are administered correctly and according to established guidelines
• Works closely with Sales personnel to communicate opportunities for sales
• Recruits and hires branch personnel
• Manages workforce to ensure maximum productivity and effectiveness through mentoring and appropriate training opportunities
• Ensures that all branch employees are given regular, fair and accurate performance evaluations
• Produces weekly report on branch activities
• Creates a realistic and accurate Capital Expense Budget annually

Qualifications:

• 2-year degree required with business/professional development training or equivalent
• 4-year degree preferred with technical background or equivalent
• 5+ years in related field, preferably construction
• 3+ years in previous leadership role
• 2+ years of hands-on service or parts experience preferred
• Strong communication skills; able to communicate effectively across all levels of staff as well as with customers
• Independent thinker and resourceful; can make sound decisions under pressure
• Personal attributes: Customer Focus, Integrity, Leadership, Conflict Management, Planning and Organization, Commitment / Dependability

Travel:

• Up to 10% travel