It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter.  Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

BuildingPoint Pacific has a need for a Rental Coordinator at our San Leandro, CA location.

SUMMARY

The Rental Coordinator, BPP is responsible for processing rental requests throughout California, Oregon, and Washington. This position manages equipment availability, ensures accurate documentation and communication with customers and internal departments, handles customer service inquiries, coordinates rental schedules, inspects equipment before and after rentals, and maintains customer records. This role also supports inventory control, prepares rental reports, and assists with administrative and warehouse tasks as needed.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Process rental requests throughout California, Oregon, and Washington in a timely manner, ensuring company protocols are followed for rental agreements and other necessary paperwork and reports.

• Accurately communicate equipment availability to the Sales department and customers.

• Provide customer service, answer customer questions, and obtain information from customers required to complete rental requests via phone, email, and in-person.

• Maintain routine contact with customers, continuously foster customer relations, and act to improve customer loyalty and satisfaction.

• Inspect rental equipment for damage once returned and communicate with the customer any additional charges for missing items and/or broken equipment.

• Perform pre-delivery inspections (PDI’s) on rental equipment.

• Write Zero-Dollar Rental Agreements when necessary.

• Work with the Sales department to coordinate rentals, establish rental schedules, and satisfy customer needs.

• Maintain and update equipment contract files in BuildingPoint Pacific’s (BPP’s) systems.

• Open and close work orders, ensuring accurate invoices are provided to the Rental Dept.

• Prepare and provide rental utilization, inventory, service, and other reports as directed.

• Update and maintain relevant customer activity in customer relationship management (CRM) system.

• Set up customer accounts with credit lines and terms that have been approved by the Credit department and comply with company policies.

• Assist with inventory control and security, maintain computer inventory databases, and conduct inventory counts as directed.

• Establish and/or utilize filing systems to maintain electronic and hard copy files, reports, records, and schedules .

• Identify, document, and implement opportunities for continuous improvement of Rental department processes and procedures.

• Cooperate, communicate, and work closely with Sales, Service, and Parts departments on rental opportunities, rental-to-sales conversions and opportunities, and overall customer success to grow accounts.

• Perform shipping, receiving, and various other warehouse duties as needed.

• Help fulfill sales orders and perform PDI’s on new equipment as needed.

• Answer phones, make copies, send faxes, send and receive mail, distribute work-related materials both inside and outside of company, and perform other clerical and administrative support as needed.

• Maintain punctual, regular, and predictable attendance.

QUALIFICATIONS

Associates Degree from a fully accredited college; and a minimum of 2 years of directly related experience in customer service, preferably in the equipment rental business; or an equivalent combination of education and work experience.

• Must have working knowledge of construction technology equipment and applications

CERTIFICATES, LICENSES, REGISTRATIONS

None required

The pay rate for this position is: $ 28.70 - 33.15 . We also offer a total compensation package in addition to base salary.

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BuildingPoint Pacific is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.