IT Infrastructure Engineer II
- Configure and manage enterprise networks (Meraki, SD-WAN, VLANs, firewall policies, firmware updates)
- Administer Azure, Active Directory/Entra ID, M365, SaaS, backups, and hybrid identity
- Engineer endpoint deployments, patching, monitoring, and security remediation
- Lead advanced troubleshooting for network, cloud, and facility systems
- Maintain documentation, diagrams, change management, and SOPs
- Acting as the primary technical escalation point for level I
- Participates in a 24/7/365 on-call rotation to assist employees and monitor infrastructure health after hours.
- Travel is required for training and/or to assist at other locations.
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- 3–6 years of IT infrastructure/support experience
- Experience engineering solutions in Azure, M365, and SharePoint
- Ability to implement basic cloud automation and Infrastructure-as-Code (IaC) concepts
- Advanced knowledge of networking protocols (LACP, VLANs, DNS, DHCP, RDP, PoE++, SSH, PPPoE, NTP)
- Strong experience with hybrid identity environments (Active Directory/Entra ID, 802.1x/RADIUS)
- Experience with backup and disaster recovery processes
- Understanding of surveillance, access control, and device integration technologies
- Plan and execute infrastructure changes with minimal production impact
- Troubleshoot complex, multi-layer (physical, network, application) issues
- Perform Azure and AvePoint backup restores (file and mailbox level)
- Manage vendor relationships and maintain clear technical documentation (SOPs/KBs)
- Mentor Level I technicians and act as escalation point
- Identify root causes to prevent recurring issues
- Microsoft Certification(s): Azure Administrator Associate, Cisco CCNA, or CompTIA Server+/Security+ preferred.
- Competitive pay to recognize your valuable contribution
- 401(k) with matching
- Comprehensive medical, dental, and vision plans
- Basic Life & AD&D, short-term disability, & and long-term disability
- Wellness programs to focus on building healthy habits while earning prizes and cash bonuses throughout the year
- Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth
- Casual dress attire
- Family-owned company where you’re more than just another employee