Technical Support and Solutions Engineer

Company:

Finning Canada

Number of Openings:

2

Worker Type:

Permanent

Position Overview:

Are you ready to make a significant impact in the mining industry?

As a Technical Support and Solutions Engineer (TSSE) at Finning, you'll be at the forefront of ensuring customer satisfaction and shared success. Collaborate with senior team members and engineers on shovel assemblies and Engineer-to-Order upgrades and parts. You'll manage mining product reliability and performance issues, document and track technical and commercial challenges, and work closely with a diverse team of experts.

If you're passionate about driving results and innovation, this role is perfect for you!

Job Description:

• Prepare assembly drawings for use by the assembly labor force, ensuring all required information is present
• Document and communicate with Caterpillar regarding any deficiencies encountered during the assembly process
• Resolve discrepancies or omissions in assembly drawings
• Document and report daily progress for internal and external groups
• Track daily project labor force for various required groups
• Manage inventory of all parts for electric rope shovel (ERS) assemblies
• Attend daily and weekly meetings with internal and external groups regarding the progress of electric rope shovel assembly projects
• Rapidly escalate project-critical obstacles to the appropriate individuals or groups
• Lead, demonstrate, and champion a healthy and safe work environment, ensuring all safety standards, policies, procedures, and compliance requirements are communicated, implemented, and followed, with a focus on reducing Significant Injury Frequency (SIF) exposure
• Assemble required information to reconcile guarantees (operating cost, mechanical availability) on contract fleets
• Work in partnership with the product and technical teams to ensure customer feedback and insights are fed back into product development

Qualifications:

• Bachelor’s degree in mechanical engineering or equivalent experience
• Eligible for registration with APEGA
• Strong data analysis and visualization skills
• Excellent organizational and interpersonal skills, including the ability to work effectively in a team
• Superior mechanical aptitude coupled with exceptional troubleshooting ability
• Proven leadership skills to promote positive employee contributions and encourage teamwork
• Awareness of mining equipment and their respective functions
• Proficient in Microsoft Office Suite with a focus on Excel
• Understanding of Gantt charts
• Electric Rope Shovel experience is an asset
• Ability to write reports and effective correspondence for internal and external audiences
• Skilled at analyzing and synthesizing information to understand issues, identify options, and support sound decision-making
• Adaptable to changing requirements and able to provide necessary support
• Positive “can-do” attitude and customer-focused approach to deal with challenging situations with integrity, empathy, and passion

Note:

• Permanent, full-time role
• This position is on a 7x7 or 5x2 day shift rotation.
• Based out of Edmonton or Fort McMurray (Supporting sites in Alberta and BC)
• Flexible option plan benefits with varying levels of coverage from day one
• Matching pension contributions to help you save for the future
• Employee Share Purchase program with matching contributions
• RRSP and TFSA options through Sunlife
• Paid vacation with an increasing allowance based on years of service

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.