Product Support Manager

Becoming a successful leader is not only creating the conditions under which your team members are empowered to solve problems themselves, but also to know when they should do so.  At Butler Machinery, our Product Support Managers do just that. We are looking for a Product Support Manager who can improve our metrics and identify areas of potential growth, all while making sure best safety practices are being followed. The Product Support Manager travels in their territory more than 50% of their time to build relationships and provide support on site.   

 Rapid City, SD Region: Oversees all Rapid City, Pierre, Chadron, and Kearney Parts and Service activities as well as provides some oversight to these functional areas in all of BMC stores.   

 This position is posted externally only. 

 Responsibilities:

• Assist Aftermarket Sales related to services growth offered by manufacturers. 
• Provides input on used machine repairs.
• Review customer surveys and follow up with stores and departments to resolve poor ratings.
• Review financial statements and provides input in areas of concern.
• Provide recommendations to Operations, Store Managers, and Parts/Service Managers for improvements needed in efficiencies. 
• Assists in making Goodwill decisions.
• Reviews Work in Progress, cash sales and collections.
• Assists with employee disputes or problems.
• Assists with Performance and Classification Reviews with Parts Manager, Service Managers and Service Support staff.  
• Monitors all areas of safety and ensures compliance with MSHA, OSHA, BMC policies, etc.
• Monitors Parts and Service operations by using KPIs and other performance related reports.  
• Monitor facility condition and compliance with contamination control guidelines.
• Assists in training Parts and Service Managers.
• Work with Caterpillar representatives on Dealer Excellence programs to grow our product support. 
• Work with manufacturers on product quality issues. 
• Assists in failure analysis decisions.
• Assist in parts inventory decisions.
• Assists with or advises in hiring and in terminations.
• Promotes and helps quote CSA’s.
• Provides input on Product Support promotions and advertising.

• Assists in conducting informational meetings with all company Parts and Service Managers.
• Participates in special projects as asked and as qualified. 
• Works within and promotes vision, mission, and values of BMC.
• Performs other duties as assigned.

 Qualifications: 

• Technical or Business Degree or related experience in industry required 
• Previous Parts and Service experience is required. 
• Must have good leadership skills.
• Willingness and ability to travel (greater than 50%) to Butler location visits.
• Previous experience with department financials.
• Solid understanding of Warranty and Goodwill process. 
• Excellent communication skills.
• Individual who is energetic and self-motivated.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Computer experience is essential with experience in Microsoft Office needed.
• Ability to work additional hours in the evening and weekends if needed.
• Must have and maintain a clean driving record.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package: 

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 4 plan options including 3 High Deductible plans 
• Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year 
• Flexible Benefit Plans
• Dental Insurance – 2 plan options 
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage 
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching 
• SmartDollar – employer paid financial planning program 
• Legal Shield/ID Shield products 
• AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability 

EOE/Vet/Disability
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