Recherche d’emploiData Analyst
Primary Function
The Technology Specialist supports and maintains existing data platforms, as well as develops and deploys new reports, dashboards, apps, and visual representations to meet the data reporting needs of all operational and sales departments, as well as drive critical business decisions relative to the Lift Systems Division.
Essential Duties
Data Analysis and Reporting
Validate data tables and examine reports to identify and resolve inaccuracies
Extract and analyze data to identify correlations, patterns, and trends in business performance
Communicate analysis results to managers through written and verbal reporting
Use data analysis to recommend operational improvements that increase efficiency and accuracy
Use data modeling to predict outcomes of potential business decisions
Provide cost analysis reporting for external customers as requested
Systems and Technology Administration
Oversee, troubleshoot, and maintain operational systems including Work In Process reports, SMART Technician, SMART Office, OTIS platform, and Power Apps
Maintain operational and sales reporting tools used across the division
Serve as primary contact for report development within N365 in partnership with the ERP team
Collaborate with IT to implement technical best practices and improve system functionality
Install and support technician laptop applications and provide remote troubleshooting for field technicians
Serve as primary internal resource for troubleshooting technology platforms, reports, and operational systems
Cross-Functional Operational Support
Support departments across the division through data analysis and operational reporting
Partner with Training leadership to maintain and improve the Technician Career Guide
Support Work In Process and Warranty leadership with reporting to improve service call and warranty claim closure
Support Fleet Services leadership with reporting for contracts, maintenance programs, and fleet performance
Support Product Support leadership with customer service reporting needs
Support Sales Operations with sales performance reporting and analysis
Analyze operational challenges and develop practical solutions utilizing company products and services
Training and Continuous Improvement
Provide training across the division on technology platforms, software applications, reporting tools, and operational workflows
Maintain professional knowledge through ongoing training and development on emerging technologies
Develop clear processes and documentation to support operational consistency and system adoption
Promote collaboration and continuous improvement through strong communication and problem solving
Minimum Requirements
Education
Associate’s degree; Bachelor's degree preferred.
Work Experience
4+ Years of experience in instructional development and training.
Extensive mechanical background and human relations skills may substitute for the associate degree.
Physical
Prolonged periods of sitting and working on a computer.
Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
Ability to occasionally stand, walk, bend, or reach while supporting office or operational technology needs.
Ability to lift and move equipment up to 25 pounds on an occasional basis (e.g., laptops, monitors, or peripheral devices).
Ability to travel occasionally between locations or operational sites as needed.
Other
Proficiency with Microsoft Suite – specifically advanced skills with Excel required.
Ability to communicate effectively verbally and in writing.
This job description is not intended to be all inclusive. Your supervisor may request and assign you similar duties. Any major modifications to this job require Human Resources approval.
Equal Opportunity Employer/Vets/IWD. Gregory Poole Equipment Company is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The Technology Specialist supports and maintains existing data platforms, as well as develops and deploys new reports, dashboards, apps, and visual representations to meet the data reporting needs of all operational and sales departments, as well as drive critical business decisions relative to the Lift Systems Division.
Essential Duties
Data Analysis and Reporting
Validate data tables and examine reports to identify and resolve inaccuracies
Extract and analyze data to identify correlations, patterns, and trends in business performance
Communicate analysis results to managers through written and verbal reporting
Use data analysis to recommend operational improvements that increase efficiency and accuracy
Use data modeling to predict outcomes of potential business decisions
Provide cost analysis reporting for external customers as requested
Systems and Technology Administration
Oversee, troubleshoot, and maintain operational systems including Work In Process reports, SMART Technician, SMART Office, OTIS platform, and Power Apps
Maintain operational and sales reporting tools used across the division
Serve as primary contact for report development within N365 in partnership with the ERP team
Collaborate with IT to implement technical best practices and improve system functionality
Install and support technician laptop applications and provide remote troubleshooting for field technicians
Serve as primary internal resource for troubleshooting technology platforms, reports, and operational systems
Cross-Functional Operational Support
Support departments across the division through data analysis and operational reporting
Partner with Training leadership to maintain and improve the Technician Career Guide
Support Work In Process and Warranty leadership with reporting to improve service call and warranty claim closure
Support Fleet Services leadership with reporting for contracts, maintenance programs, and fleet performance
Support Product Support leadership with customer service reporting needs
Support Sales Operations with sales performance reporting and analysis
Analyze operational challenges and develop practical solutions utilizing company products and services
Training and Continuous Improvement
Provide training across the division on technology platforms, software applications, reporting tools, and operational workflows
Maintain professional knowledge through ongoing training and development on emerging technologies
Develop clear processes and documentation to support operational consistency and system adoption
Promote collaboration and continuous improvement through strong communication and problem solving
Minimum Requirements
Education
Associate’s degree; Bachelor's degree preferred.
Work Experience
4+ Years of experience in instructional development and training.
Extensive mechanical background and human relations skills may substitute for the associate degree.
Physical
Prolonged periods of sitting and working on a computer.
Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
Ability to occasionally stand, walk, bend, or reach while supporting office or operational technology needs.
Ability to lift and move equipment up to 25 pounds on an occasional basis (e.g., laptops, monitors, or peripheral devices).
Ability to travel occasionally between locations or operational sites as needed.
Other
Proficiency with Microsoft Suite – specifically advanced skills with Excel required.
Ability to communicate effectively verbally and in writing.
This job description is not intended to be all inclusive. Your supervisor may request and assign you similar duties. Any major modifications to this job require Human Resources approval.
Equal Opportunity Employer/Vets/IWD. Gregory Poole Equipment Company is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.