Field Service Technician - Electrical Services

Ziegler CAT has an opening for a full-time, experienced Electrical Services Field Technician with excellent diagnostic experience to join our rapidly growing electrical services business that will be responsible for emergency repairs, testing, modifications, and warranty service on low to medium voltage electrical power distribution and control equipment.

Responsibilities:

• Troubleshoot and repair electric power generation equipment including gas and diesel powered generators, electrical transfer switches, electrical switchgear, circuit breakers and other related equipment
• Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
• Maintain a clean and safe work area, adhere to all safety procedures; maintain a service vehicle in a clean and professional manner, and ensure the vehicle is properly maintained
• Positively interact with manager and team members to satisfy customer needs
• Provides assistance to other technicians as needed in regard to troubleshooting repairs
• Communicate job status with supervisor and communicate when the job is completed to receive subsequent assignments.
• Submit a detailed service report explaining work that was completed and also document any deficiencies that will need to be addressed with the customer.
• Service reports should be submitted daily after completion of a job.
• Document labor and additional segments to assure service calls can be closed, invoiced and communicated to the customer.
• Willing to respond to after hour emergency calls as directed by supervisor.
• Identify and communicate parts needs for service calls or inventory
• Performs other duties as assigned/required

Qualifications:

• 2-year technical degree or high school diploma and several years of comparable electrical services experience
• 5+ years of relevant experience in troubleshooting & repair of electrical gear and generators 
• Knowledge of electricity and electronics, engine diagnostics, failure analysis
• Possesses the ability to diagnose all equipment without supervision; is also able to read, follow, understand, and communicate schematics. 
• Personal characteristics: Desire to provide outstanding, professional customer service, strong attention to detail, excellent problem solver, committed, and possesses written and verbal communication skills
• Ability to maintain safe and clean work environment and operate equipment safely
• Willing and able to respond to after-hour emergency calls as directed by supervisor
• Basic computer skills
• Own mechanic tool set
• Must have and maintain a clean driving record
• Class A CDL or willingness to obtain one within a defined period of time
• Obtain a DOT medical certification card
• Pass a DOT pre-employment drug screen & physical
• Able to operate equipment safely
• This role is deemed safety-sensitive and will be subject to a drug test as a pre-employment requirement

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