Construction Technology Product Specialist

Ziegler CAT has an opening for a Construction Technology Product Specialist who will interact with construction (contractor based) customers to support their adoption of technology and to pro-actively support the Construction Technology Sales Specialist within the dealership territory. The Technology product support/sales will include both Trimble construction related products and Caterpillar products.

Responsibilities:

• Provide classroom training to support Ziegler University of Position Technologies
• Manage and execute all preparation for customer training program
• Prepare all material, training aids and resources for each training session
• Develop training tools and applications to increase the skills set of external customers
• Work with Ziegler product managers to improve current product offering
• Work with Ziegler product support field technicians to improve field repairs and to communicate troubleshooting standards
• Communicate with manufacturers to identify common failure causes and receive information related to product life
• Coordinate and communicate with Technical Communicator team to complete support initiatives, warranty issues, product repairs and other administrative tasks as required
• Work in a cooperative manner with team and superiors
• Represent Ziegler technology products as they are sold to Ziegler’s traditional contractor market
• Resolve customer problems in a timely manner (via telephone calls, job site visits, office calls, etc.)
• Work with Ziegler’s Sales Specialists to improve current product offering
• Assist sales specialist with onsite demonstrations and customer events
• Travel to new customers’ sites to provide in-field training after the sale
• Make sure all customers are using their equipment effectively in the field
• Provide additional support to sales specialists
• Work with organizations across the state to expand the knowledge of technology products
• Become an expert on each product within Ziegler’s technology offering
• Test equipment and provide support on customer projects and/or new demonstrations
• Assist Construction Technology Equipment Coordinator with equipment prepping when needed

Qualifications:

• 4 year College Degree in related field required
• Knowledge of and experience with GPS Products preferred, including: Caterpillar AccuGrade GPS/Laser Based Products, Trimble GPS/Laser Based Products, Trimble Base and Rover Products and Trimble Business Center Software
• Ability to learn heavy equipment operation for the purpose of demonstration and training
• Ability to listen to and document Voice of the Customer (VOC) to proactively meet wants/needs within the contractor/construction markets
• Exceptional communication skills and customer service oriented
• Proficient use of computer & Microsoft Office Suite
• Must have and maintain a clean driving record
• Personal Attributes: Commitment / Dependability, Customer Focus, Learning Orientation, Problem Solving, Self-Confidence

Travel:

Up to 75% travel