Supervisor - Operator and Demo Training

Our Operator and Demo Training Supervisor will provide leadership to our Operator Training team and collaborate with Sales and Service Leaders to develop customers with quality Equipment training on Caterpillar product lines.

As an Operator and Demo Training Supervisor, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont's Health and Safety Policies, Programs and initiatives 
• Ensure all department employees comply with established safety rules
• Provide excellent customer service as the key contact for Operator Training requirements
• Ensure KPI targets are met
• Deliver training in support of the business demands
• Coach team members in order to meet and exceed customer expectations
• Conduct performance evaluations
• Create quotes and review/prepare invoices for internal and external customers
• Investigate and report accidents or near misses
• Identify and resolve issues by initiating corrective actions when necessary

 Must-haves for this role:

• Minimum 10 years’ experience as a Heavy Equipment operator in construction or mining industries
• Previous experience as an instructor, supervisor, foreperson, or other leadership roles is considered an asset
• Highly safety conscious with a solid technical aptitude for heavy equipment, Caterpillar, competitive product lines and current marketplace industry knowledge
• Customer centric with proven leadership, efficient coaching and effective team building skills
• Exceptional communication, relationship development and interpersonal skills
• Ability to drive sales with strong negotiation, analytical and organizational skills
• Mindset for continuous improvement, excellent problem solving and conflict management skills
• Proven business and financial acumen with effective decision making
• Sense of urgency, independent and a team player with high initiative and integrity
• Self-directed and adaptable to changing and multiple priorities to meet aggressive deadlines in a fast-paced environment

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.