Technical Communicator - Mining Technology (Canada wide)

The Technical Communicator- Mining Technology will provide valuable support to our Technology Technicians and product support staff through top technical expertise on our Caterpillar Product Line.

As a Technical Communicator- Mining Technology, YOU will experience: 

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
•  Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
•  Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Provide technical support to the Toromont Cat mining technology group
• Review the product problems for the products under their responsibility and propose solutions
• Write site visit reports and technical reports, as needed
• Actively participate in PPM (Product Problem Management) initiatives
• Support case review with Customer Site Champions
• Contribute to system upgrade planning
• Conduct site visits as required
• Act as front-line interface with customer to manage technical issue resolution in clear, understandable way
• Manage issue escalation to Caterpillar support and developers, provide field feedback, receive product updates and information from Caterpillar
• Provide technical expertise for TES offerings and products
• Understand how the TES system works, interface with the Caterpillar dealer Solutions Network (DSN), and interface with the TES Product Support Specialist through Technology Solution Center (TSC) Salesforce to communicate technical issues with TES components such as factory passwords and/or Software-Enabled Attachments (SEAs)
• Work closely with SITECH or authorized Trimble Caterpillar dealer technical experts to resolve issues
• Work closely with field techs / shop techs, manage escalations from technology support technicians to resolve issues
• Provide technical training and support to technology service technicians
• Be accountable for staying up to date with Caterpillar service letters and service magazines and distributing information across Caterpillar dealer

Must-haves for this role:

• Heavy Equipment License or equivalent experience in the Technical Field/Heavy Equipment Industry an asset
• Mining and Mining Technology experience an asset
• Highly safety conscious with a minimum of 5 years practical experience diagnosing, troubleshooting and repairing Cat Heavy Equipment
• Written and spoken communication skills in French and English is considered an asset
• Excellent communication, interpersonal, analytical, problem solving, organizational and time management skills
• Results driven with a solid business acumen and customer centric with proven commitment to deliver internal and external service excellence continuously
• Improvement mindset, self-motivated and collaborative team player able to work with a sense of urgency to meet deadlines
• Be adaptable and able to address competing and multiple priorities by planning effective strategies and remaining current on technology products
• Highly computer literate with proficiency in Microsoft 365 Applications, Networking, Can Bus, Mod Bus and Ethernet communications
• Experience with Cat systems/DBS/SIS/PSCRM
• Willing and able to travel and work outside regular business hours as required
• Spoken English and French language would be an asset
• A valid Passport and Driver’s License with current clean Driver's Abstract

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed.   At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.