Warranty Administrator

Ziegler CAT has an opening for a Warranty Administrator to prepare warranty claims in accordance with manufacturer guidelines. The Warranty Administrator will work closely with branch locations to make sure that all of the correct warranty information is timely and accurate.

Responsibilities:

• Creates warranty claims from service work orders
• Files and monitors warranty claims to maintain control of warranty expenses
• Monitors failed warranty parts return requests
• Prepares documents prior to shipment back to manufacturer
• Reviews goodwill claims before submission to manufacturer, as well as all claims that are denied, determining if claims can be resubmitted
• Completes necessary documentation on warranty procedures and reviews them annually to insure their validity 
• Establishes and maintains a good working relationship with branch personnel to ensure accurate data is submitted for warranty consideration
• Provides constructive feedback to Warranty Manager to help improve the warranty process
• Acts as the professional face of Ziegler to all customers and venders
• Professionally answers telephone and emails in a timely manner to expedite processing of warranty claims

Qualifications:

• High School degree/GED  required, 4 year degree preferred
• Equipment (construction or agricultural) knowledge a plus
• Strong computer skills required
• Personal Attributes: Attention to Detail, Commitment / Dependability, Even Temperament, Integrity, Teamwork

Travel:

• Up to 10% travel