It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter.  Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

Peterson Cat has a need for a Salesforce Implementation Analyst at our San Leandro, CA location. The job is of limited duration and is not expected to last more than four (4) months in duration from the start date to end date. Job duration may be extended depending on business needs.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Gather, analyze, and document business Customer Relationship Management (CRM) requirements to support Salesforce migration.
• Conduct gap analyses to identify discrepancies between business needs and Salesforce functionality.
• Collaborate with and serve as a liaison between technical teams, implementation partners, testers, project managers, and end users to ensure successful Salesforce system design, implementation, and adoption.
• Provide strategic consultation during Salesforce migration to ensure solutions align with organizational goals, end-user needs, and compliance requirements. 
• Facilitate Salesforce-related communication among stakeholders, ensuring alignment and transparency.
• Conduct functional, regression, user acceptance, and smoke testing to validate Salesforce solutions.
• Identify, document, and track system defects, working with internal and external stakeholders to ensure effective resolutions.
• Ensure test coverage and traceability between requirements and test cases.
• Translate system and business requirements into functional specifications, user stories, and acceptance criteria.
• Develop and deliver end-user training programs, including workshops, walkthroughs, and e-Learning.
• Create and maintain comprehensive system documentation including process flows, user guides, and FAQs.
• Support change management efforts to drive user adoption and minimize resistance.
• Provide support, troubleshooting, and training for Salesforce end-users.
• Contribute to continuous improvement and system optimization efforts by gathering feedback and iterating processes, training, and system functionality.
• Travel up to 15% of the time to attend team meetings, meet with project stakeholders, attend or conduct training, and perform other essential job functions
• Maintain regular, punctual, and predictable attendance.

OTHER JOB FUNCTIONS

• Work collaboratively in a team environment with a spirit of cooperation
• Display excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure
• Respectfully take direction from supervisor/manager

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson’s core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of requirements gathering, process mapping, and QA Methodologies required.
• Proficiency with Microsoft Office Suite and CRM systems required
• Proficiency with or ability to quickly become proficient with Microsoft Teams and SharePoint.
• Knowledge of Agile and Waterfall delivery methods preferred.
• Familiarity with automation frameworks and scripting preferred.

EDUCATION and/or EXPERIENCE

Bachelor's Degree from a fully accredited college in Business Administration, Business Management, Information Systems, Information Technology, or other closely related field; and a minimum of three (3) years of directly related experience in Business Analysis and Quality Assurance/Testing, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.

• Experience with CRM systems, Enterprise Resource Planning (ERP) systems, and/or other industry-specific enterprise platforms required.
  • Salesforce, Texada, Dealer Business System (DBS), and/or CDK preferred.
• Hands-on experience with test management and defect tracking tools required.

The pay range for this position is: $80,000.00 - $100,000.00 (Starting wage will depend on experience and education. We also offer a total compensation package in addition to base salary.)

Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.