Tool Hub Manager

Who We Are:

From Georgia. For Georgia.  Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service.  From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs.  This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Tool Hub Manager, you will be responsible for the day-to-day operation, management, and optimization of a centralized Tool Hub facility based in Austell, which houses all statewide specialty tooling. This role ensures that the right tools are available, tracked, repaired, calibrated, and delivered with urgency to support technicians and service operations across the state. This position is a self-directed, independent role requiring exceptional organization, attention to detail, and a strong sense of urgency. The Tool Hub Coordinator serves as the primary point of contact for tooling logistics and communication between technicians, supervisors, leadmen, transportation teams, and shipping partners.

Primary Responsibilities:

• Own and administer the tool hub management system, including Barcoding all tools

Tracking tool location, usage, condition, and availability. Managing tool check-in/check-out processes. Maintain accurate, real-time inventory records and ensure accountability for all tooling assets. Identify tooling shortages, aging tools, and upcoming replacement needs; proactively recommend solutions. Manage tool repairs, replacements, and lifecycle planning.

• Logistics, Shipping, & Transportation Coordination

Requires coordinating daily tooling needs across the state through consistent communication with technicians, supervisors, and leadmen. This position works closely with the night shuttle transportation team and shipping departments to arrange expedited, next‑day, and emergency tooling shipments while ensuring accurate routing to the required branch or jobsite. The role is responsible for tracking all shipments to confirm timely and accurate delivery and for proactively resolving delivery issues to minimize downtime and support uninterrupted operations.

• Communication & Internal Support

Serve as the primary point of contact for all specialty tooling requests. Provide clear, timely, and proactive communication via phone and electronic methods. Respond to internal inquiries regarding tool availability, delivery timelines, repairs, and status updates. Building strong working relationships with technicians, supervisors, leadmen, and support teams statewide.

• Repairs, Calibration, & Coordination with outside vendors to arrange

Tool calibrations, Repairs and refurbishments, Specialty service requirements, Track calibration schedules and ensure compliance with required standards, verify tool condition and readiness before returning tools to service.

• Process Improvement & Forward Planning

Operate with a forward-thinking mindset, identifying opportunities to improve tooling processes, efficiency, and availability. Develop and refine workflows that support scalability and statewide service growth. Anticipate future tooling needs based on usage trends and service demand. Take full ownership of the Tool Hub as a self-supporting, independent role.

• Other duties as assigned and qualified.

Who We Are Looking For:

To be successful in this position you should have a strong mechanical and electrical aptitude, knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience:

• High School Diploma or related equivalent required.
• Bachelor’s Degree from a four year college or university or related equivalent experience preferred.

Required Qualifications/Skills:

• Computer skills include Edge, Excel, Outlook, Word, PowerPoint.
• Must be able to comprehend, speak and write the English language. Knowledge of Spanish language preferable but not required.
• Creative thinking and problem solving ability.
• Must be highly organized in a fast-paced work environment.
• Ability to take ownership of Work Tool inventory and processes
• Exceptional organizational skills with extreme attention to detail.
• Strong sense of urgency and ability to prioritize in a fast-paced environment.
• Proven ability to work independently with minimal supervision.
• Excellent communication skills (verbal and written).
• Strong problem-solving and critical-thinking abilities.
• High level of accountability and ownership over tools, processes, and outcomes.
• Comfortable coordinating across multiple departments and teams.
• Participate in required safety program, and work in a safe manner.
• Ability to participate in required Yancey Bros. Co. safety training and annual recertifications.
• Additional duties as assigned by manager.

Preferred Qualifications/Skills:

• Previous related experience.

Physical Demands and Environmental Conditions:

• Regular Lift/Carry/Lower Lift/Carry/Lower 15 – 50 lbs.
• Regular pushing/pulling, reaching (both above and below shoulder), bending/twisting, walking, standing, repetition – hand/wrist simple and firm grasping.
• Regular crouching/stooping/squatting, crawling/kneeling, climbing/stepping.
• Standalone facility: No climate control, tooling housed inside a warehouse where office space will be located. Exposed to the elements regularly working outside, loading and unloading trucks. Moderate noise and vibration levels testing and operating and testing tooling. 

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training 
• Advancement Opportunities