Technical Support Representative

Ziegler CAT has an opening for a Technical Support Representative responsible for installing, configuring, and providing technical support and repairs for all desktop and laptop computers, software, or any related computer systems.

Responsibilities:

• Image, configure, install, and support Ziegler desktop & laptop computers, software, and printers

• Respond to hardware, software, and authority requests following Ziegler's procedures

• Troubleshoot and resolve computer, server, and network connectivity problems

• Respond to support tickets, software and hardware requests per Ziegler’s ticketing and request systems

• Maintain compliance of licensed software

• Provide Backup & recovery of systems and data

• Maintain security of computer and network systems

• Provide remote office support via telephone or travel to other Ziegler branches

Qualifications:

• 2 year degree in related field required; 4 year degree preferred

• 2+ years in a corporate technical support position is strongly preferred

• Technical knowledge of hardware, software and network systems

• Ability to troubleshoot and repair hardware and software on desktop and laptop computers

• Knowledge of Microsoft Office Suite

• Excellent customer service and communication skills

• Experience with the following preferred: Microsoft Windows client & server, Active Directory, LANDesk, WiFi, Mobile Internet Service (Verizon, AT&T, etc.), Cisco Anyconnect VPN, McAfee Antivirus

• Clean driving record

• Personal Attributes: Attention to Detail, Commitment/Dependability, Creative Thinking, Efficiency, Problem Solving

Travel:

• Up to 10% travel