Response Supervisor

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Are you a hands-on leader who thrives in fast-paced environments and takes pride in developing high-performing teams?

As a Response Supervisor, you’ll be at the heart of our field service operations in Calgary — driving safety, quality, and efficiency while mentoring a talented group of technicians.

This is your opportunity to make a real impact by ensuring our customers receive exceptional service and our teams are empowered to succeed!

Job Description:

• Lead and manage day-to-day field service operations, ensuring technicians deliver high-quality work aligned with customer expectations and company standards.
• Champion a strong safety culture by enforcing compliance with all safety policies, conducting audits, and promoting proactive safety practices.
• Allocate technicians to service jobs based on skill, availability, and job requirements, ensuring optimal resource utilization.
• Conduct pre-, mid-, and post-job reviews to monitor progress, troubleshoot issues, and ensure job scope is accurately followed.
• Spend time in the field with technicians to provide guidance, verify work quality, and resolve technical challenges in real time.
• Ensure all service documentation, including daily time sheets and service reports, is completed accurately and submitted on time.
• Support the recruitment, onboarding, and training of new technicians, ensuring they are equipped for success in the field.
• Provide ongoing coaching, mentoring, and performance feedback to team members, fostering a culture of accountability and growth.
• Monitor and manage job binders and ensure all required documentation is submitted for review upon job completion.
• Drive continuous improvement by identifying operational inefficiencies and implementing solutions that enhance service delivery.

Qualifications:

• Minimum 4 years of hands-on experience with Caterpillar equipment or engines.
• Proven leadership experience in a technical or field service environment.
• Strong communication and decision-making skills to guide teams and resolve issues.
• Advanced proficiency in Caterpillar systems: SIS, SIMSi, SIMS, DSN, and DPSS.
• Solid understanding of Caterpillar processes including warranty, goodwill, and product health.
• Familiarity with collective agreements and performance management practices.
• Demonstrated ability to lead by example and foster a culture of accountability and growth.
• Strong business acumen with a focus on operational efficiency and customer satisfaction.
• Driver's License with a clean Driver's Abstract.

Note:

• This position is based out of our Calgary North branch.
• Permanent, full-time role.
• 7x7, Continuous shift (days).
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Matching share purchase program.
• Employee Share Purchase Plan and RRSP options.
• Paid vacation with an increasing allowance based on years of seniority.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.