Specialist - Field Service Technology

Description

Position Summary

The position also provides support to Field Services in Indiana with the exception of Power Systems.  This support includes technical support and troubleshooting machine issues.  This position is highly integrated with all Field Service personnel, not limited to technicians, supervisors and customers.

Position Duties/Responsibilities

• Adhere to all safety rules and procedures
• Provide installation and technical support on all technology products
• Provide technical assistance to both Field Service personnel as well as customers
• Conduct troubleshooting and problem resolution
• Work with appropriate team members on issues when a technical solution is unknown
• Assist Field Service team in managing the service letter program
• Complete all required reporting for service time with accuracy and efficiency including but not limited to service reports, properly allocating time, and tracking parts charged and returned
• Available at all times including nights and weekends
• Performs other duties as assigned

Supervisory Responsibilities:

• No formal supervisory responsibilities

Position Requirements

Required:

• High school diploma or equivalent
• Technical background provided through a vocational school with studies in diesel repair
• 2-4 years’ Caterpillar service experience

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Excellent trouble shooting skills
• Strong electrical knowledge
• Strong knowledge of the product market with a strong knowledge of the product
• Strong ability to read and interpret schematics; electrical and hydraulic
• Excellent customer service skills with the ability to meet and/or exceed customer expectations
• Excellent communication skills, including verbal, written, listening and non-verbal skills
• Excellent problem-solving skills
• Excellent organizational skills, including project management and the ability to manage change, conflict and manage multiple projects at one time
• Excellent self-motivation
• Strong leadership skills, including creative thinking, decision-making
• Strong interpersonal skills, including coaching, counseling, and influence

Work Environment of Position

Position will work outdoors and have exposure to:

• Occasional extreme cold (below 32°)
• Occasional extreme heat (above 100°)
• Occasional vibration (exposure to oscillating movements of the extremities of the whole body)
• Frequent moving mechanical parts machinery (fork-lifts, tractors, mowers, and etc.)
• Frequent wearing of protective equipment (respirator, mask, earplugs, gloves, eyewear, etc.)
• Frequent walking or standing on uneven ground (gravel, rocks, mounds).
• Frequent noise (need to shout in order to be heard)
• Frequent air particles (Dust, gas, fumes, steam, chemicals, and etc)

Other Requirements of Position

• Frequent travel (51-75%)
• Occasional overnight travel (0-25%)
• Works under general supervision. Employee acts independently to handle standard problems but usually report on such problems.  More unusual problems are referred to a supervisor/manager.
• Major responsibilities typically require a modest amount of creativity and latitude. Employee typically operates under general instructions with some established procedures and policies.  Unusual or difficult customer interactions would be taken to Management.
• If an error is made while in this position, it will take some effort to find. Errors can be fixed with some effort or expense and moderate effect on the company

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).