Trainer - Machine Operator

Description

Position Summary

Position works with sales representative on the delivery of new machines and customer satisfaction, demonstrating new machines to owners, training operators, and confirming new machine preparation prior to delivery; completing new machine Delivery Service Reports (DSR) for Caterpillar as well as following up on any delivery issues; facilitates machine operator training, safety and operating technique seminars.

Position Duties/Responsibilities

Primary Responsibilities:

• Tracks new machine deliveries to customers and coordinates to schedule demonstrations and training sessions if needed.
• Prepares and completes necessary paperwork for machine records including but not limited to DSR’s.
• Conducts machine operation demonstrations including features and benefits of the machine including technology and safety training with customers.
• Schedules, prepares, and conducts Operating Techniques Seminars providing in-depth information to Owners and Operators regarding machine specifics, operating best practices, application techniques, grading techniques, machine, and operating safety.
• Remains current on changes in equipment, product updates, new product introduction and technology changes as they pertain to equipment training and demonstration.
• Must maintain certification on all Caterpillar machine types.
• Performs other related duties as assigned.

Supervisory Responsibilities:

• No formal supervisory responsibilities

Position Requirements

Required:

• High school diploma or equivalent
• 3 years heavy equipment experience in shop or training environment

Preferred:

• Certified Caterpillar Machine Demonstrator Operator (CDO) or Certified Caterpillar Machine Instructor (CDI)

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

• Excellent customer service skills
• Strong knowledge of past, current and new equipment including changes in equipment, product updates, and new product introduction and technology changes as they pertain to equipment training, demonstration, maintenance and safety.
• Strong communication skills, including verbal, written and listening skills.
• Strong knowledge of the Caterpillar product line, application and various applications
• Strong attention to detail
• Strong mechanical aptitude and the ability to discuss components, capabilities and product features with large groups including upper management and customers
• Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers and people at all levels inside and outside the organization
• Strong computer skills experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn Caterpillar and MacAllister systems.
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment.
• Ability to work in a fast-paced, high-pressure, deadline driven environment.

Other Requirements of Position

• Works under general supervision. Employee acts independently to handle standard problems but usually report on such problems.  More unusual problems are referred to a supervisor/manager.
• Major responsibilities typically require a modest amount of creativity and latitude. Employee typically operates under general instructions with some established procedures and policies.
• Maintains equipment and supplies to avoid waste, prevent accidents, and damage to areas and equipment

The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.