Job SearchCustomer Technology Manager
As the Customer Technology Manager, you will lead and manage Customer Technology Solutions to maximize customer satisfaction, market leadership, and profitability, while overseeing onboarding and training for Caterpillar digital platforms and supporting equipment solutions through effective customer onboarding and connectivity processes.
What You Will Do in This Role:
- Develop value-added processes for digital products and offerings to drive customer adoption, utilization, and satisfaction.
- Increase market share and customer adoption of Cat digital products, including PCC, Cat Central, QR Codes, Cat Inspect, SIS2GO, VisionLink, and other digital solutions.
- Ensure digital product offerings are clearly and consistently communicated across the Foley organization.
- Lead the development and implementation of infrastructure required to support digital product solutions.
- Manage day-to-day department operations and staff to maximize efficiency and productivity.
- Develop and manage the workforce to ensure quality execution, customer service, accurate invoicing, and employee growth and satisfaction.
- Engage with customers to identify needs and lead the creation of value-added solutions to meet those needs.
- Integrate Customer Solutions into the marketing of new, used, and rental equipment, as well as parts and service offerings.
- Oversee the development and customer utilization of custom VisionLink reporting.
- Drive revenue growth, profitability, and utilization of Cat digital products and Foley Lynx.
- Support sales representatives across all departments by developing customer-centric solutions and promoting digital product capabilities.
- Travel as required to support training and other company locations.
Our Ideal Candidate:
- Prior experience in construction technology, digital platforms, and/or remote customer service.
- Strong computer and technical proficiency.
- Proven people management experience with a strong track record in employee relations and staff development.
- Experience with profit-and-loss responsibility and financial management.
- Excellent customer relationship and communication skills.
What Will Put You Ahead:
- Bachelor’s Degree
- Experience in the construction equipment industry
What We Can Offer You:
- Competitive pay to recognize your valuable contribution
- 401(k) with matching
- Comprehensive medical, dental, and vision plans
- Basic Life & AD&D, short-term disability, & and long-term disability
- Wellness programs to focus on building healthy habits while earning prizes and cash bonuses throughout the year
- Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth
- Casual dress attire
- Family-owned company where you’re more than just another employee
Foley Industries – Foley Equipment, Foley Power Solutions, Foley Rental, and SITECH Central – proudly stands at the forefront of progress, serving customers in Kansas and Western Missouri for over nine decades. With a dedicated team of over 1,000 employees, we are committed to delivering exceptional service, top-quality parts and rentals, and unparalleled sales support across a comprehensive range of Caterpillar and allied construction equipment, power generation solutions, and cutting-edge SITECH construction technology. As we continue to empower our customers' success, we invite you to explore the endless opportunities that await you at Foley. To learn more about our company and join our team of industry leaders, please visit www.FoleyEq.com.
Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email careers@foleyeq.com.
*At this time Foley does not participate in any Visa sponsorship programs.