Lead Service Technician - PMC-Natchez

• Application Link
• Company Name PMC-Puckett Machinery Company

• Hiring Location Natchez, MS

Puckett Machinery Company is the Caterpillar heavy equipment, rental services, and power systems dealer for central and southern Mississippi. As the industry leader in our territory with 15 locations, helping our customers succeed is our number one priority.

We are hiring an experienced Lead Service Technician for our PMC heavy equipment location in Natchez. The Lead Service Technician is responsible is responsible for coordinating the work assignments of a group of service technicians and also actively participating in the set-up, repair, service, diagnostics, preventive maintenance, and installation of replacement parts on Caterpillar diesel powered heavy equipment.

This is an intermediate level skilled trade position working in a shop environment. The position reports to the Service Supervisor.

Essential Functions, Duties, and Responsibilities:

• In consultation with the service supervisor, plan and coordinate the function of assigned team of service technicians to ensure that all functions are safely performed at a consistently high level of quality and customer satisfaction. Prepare and coordinate assignments; collect and audit timecards. Provide assistance to subordinates by diagnosing more complicated tasks and providing coaching on diagnostic techniques.

• Disassemble, assemble, and install components and parts, including but not limited to powertrain, hydraulic, electrical AC/DC, and diesel engines in accordance with all prescribed quality and safety standards.

• Identify the problem and cause of failure through logical troubleshooting steps.

• Test, measure, and adjust engine and machine systems and components.

• Research and determine reusability of parts in accordance with published manufacturer guidelines.

• Coordinate the ordering of replacement parts with supervisor.

• Prepare and submit detailed, complete and legible service reports of all inspection and repairs performed using prescribed forms and procedures in a timely manner.

• Keep supervisor regularly apprised of status of assigned repair jobs and assist in addressing customer questions and concerns.

• Prepare, inspect and test operate machines prior to delivery.

• Maintain work area, tools, and equipment to promote a clean and safe environment.

• Maintain a professional and proper personal appearance at all times.

• Perform related duties as assigned.

Minimum Requirements:

• High school diploma or GED equivalent required. Diesel engine, construction equipment and/or truck engine training and certifications through accredited technical schools or relevant military experience preferred.

• Minimum 6-8 years previous hands-on work experience as a service technician repairing Caterpillar or competitor heavy equipment or applicable diagnostic and troubleshooting experience as a technician in an industrial or truck engine repair shop. Therein, a minimum of 1-3 years of lead technician or supervisory experience preferred.

• Minimum attainment of CAT level 3 diesel technician training certification and ability to demonstrate competency therein required.

• Ability to read and comprehend moderately difficult computer-based schematics, specifications, service and parts literature, technical bulletins, safety manuals, and other related publications.

• Solid mechanical systems knowledge of diesel engines/engine failures, electrical and hydraulic systems.

• Proficient in the use of mechanical test equipment.

• Ability to safely use material handling equipment and tooling and wear company required PPE (protective eyewear, gloves, harnesses, footwear) during a shift assignment that could last between 8 and 10 hours.

• Good problem-solving skills, detail oriented, and ability to work with a high level of accuracy.

• Good computer skills using related information system applications (ex: SIS, DBS).

• Ability to perform duties with a sense of urgency, exceeding customer expectations.

• Ability to work in a dynamic fast-paced service environment.

• Ability to work standard five-day work schedule, including daily overtime, and occasional weekend hours as necessary.

Other Job Requirements:

• Possess a complete set of basic mechanic hand tools including drives, sockets, and wrenches.

Why work for Puckett Machinery Company?

Puckett Machinery Company offers competitive compensation and a comprehensive benefits package that includes options for medical, dental, vision, 401(k) retirement, long-term and short-term disability insurance, Paid Time Off (PTO), company-paid holidays, and more!