Specialist - Collections

Description

Why MacAllister Machinery?

We offer more than just a job—we offer a career path with endless possibilities. Stability is important in the way we operate.  Our current team members fill more than 30% of our jobs internally and on average, just over 40% of those individuals are being promoted! If you want endless opportunities to further your career, we work hard to provide you with those choices! Our average tenure in the company is 9.2 years and our turnover is well below industry average because of the culture we have built! We serve thousands of customers and have a massive operation that spans across 40+ locations across Indiana and Michigan!

Be Part of Something Bigger

At MacAllister Machinery, your work matters. You will play a key role in providing the infrastructure that powers industries, builds communities and forms the roads we commute on! Our team members don’t just fill positions—they make a real impact in the communities we live in each and every day!

Position Summary

This position is responsible for supporting the overall objectives of the Corporate Finance department by executing strategies to monitor and maintain a portfolio of customer accounts within agreed upon terms utilizing technology, leveraging relationships and applying practical solutions to resolve customer trade receivable issues.

Position Duties/Responsibilities

• Establish and maintain relationships with customers and Company employees to timely communicate and resolve customer account and invoicing issues
• Execute collection activities on assigned customer accounts/portfolio in accordance with Company policies and in compliance with debt collection regulations
• Conduct targeted collection campaigns as assigned by management
• Monitor customer accounts and proactively takes action to contact customers to encourage payment on account
• Recommend solutions and courses of action to bring customer accounts within established terms to protect Company assets; implement approved plans which may include administering state bonds, notices of liens and notices of furnishing
• Communicate with internal and external customers to drive satisfactory customer payment habits and/or set appropriate cure periods
• Communicate timely with appropriate levels of management to address potential customer issues and accounts that may require heightened attention
• Provide excellent customer service
• Organize and participate in customer meetings
• Compile and analyze data, prepare reports and monitor key metrics related to customer accounts
• Participate in process improvement initiatives
• Other tasks and duties as assigned

Supervisory Responsibilities:

• No formal responsibility for supervising others.

Position Requirements

Required:

• High School diploma or GED
• Six (6) years of experience in a corporate environment, with at least five (5) years in commercial credit, collections or general accounting

Preferred:

• Associate or Bachelor degree in business related field (Accounting, Finance, Business Administration, etc.)
• Five (5) years of experience in a corporate environment with at least four (4) years in commercial credit, collections or general accounting
• Experience with data manipulation/analytics tools and Enterprise Resource Planning (ERP) systems
• Familiarity with industrial, construction and rental industries

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Excellent customer service skills
• Strong multitasking abilities, detail-oriented and self-motivated
• Strong interpersonal skills and ability to manage conflict in a win/win style
• Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, subordinates and people at all levels inside and outside the organization
• Knowledge of trade credit and commercial risk analysis
• Strong computer and technology skills, particularly spreadsheet, word processing and accounting applications (including Microsoft Outlook, Word, Excel and PowerPoint)
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building
• Consistent demonstration of solid professional judgement
• Ability to work in a fast-paced, results-oriented, deadline-driven environment
• Good communication skills, including verbal, written and listening skills

Other Requirements of Position

• Works under general supervision. Employee acts independently to handle standard problems but usually report on such problems.  More unusual problems are referred to a supervisor/manager
• Major responsibilities typically require a modest amount of creativity and latitude. Employee typically operates under general instructions with some established procedures and policies.
• If an error is made while in this position, it will require moderate effort to identify the error and can create a moderate impact on the company financially

The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs. All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.