Business Analyst - ERP Product Support

• Analyze current service department processes and identify areas for improvement through development of process maps and standard operating procedures. 


• Collaborate with stakeholders to define and document requirements and objectives for new ERP and CRM systems 


• Develop, implement, and manage project plans for ERP and CRM system development 


• Act as a liaison between the service department, IT, and external vendors to ensure successful project delivery 


• Conduct data analysis to provide actionable insights for process improvements and system enhancements 


• Develop and facilitate training and support end-users on new systems and processes 


• Develop test plans and test scenarios and conduct UAT activities with users. 


• Ensure all systems comply with industry standards and best practices 


• Prepare detailed reports and presentations for management to track project progress and outcomes 

Qualifications

Bachelor’s degree or related work experience 

5+ years of experience in business analysis, process improvement, or project management 

Proven experience with ERP and CRM system implementation and management 

Strong analytical skills with a track record of using data to drive business decisions 

Excellent written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders 

High level proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with project management tools is a plus 

Ability to manage multiple projects and priorities concurrently 

Strong collaboration skills, with experience working across various departments and teams