Service Manager

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN Stockton, CA.

POSITION SUMMARY

The Construction and Technology Service Manager has responsibility for the success of the Construction and Technology Service Department as measured by customer satisfaction, employee satisfaction, safety, growth, profitability, and the overall success of the Construction & Technology Division. This position is expected to positively engage with all Construction & Technology Departments for the ultimate success of our customers and the division. The Construction & Technology Service Manger will actively participate in companywide activities to enhance success for all divisions and their customers. Sharing and using best practices is a fundamental of the job.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

· Implement goals and processes for job management to ensure work orders are accurate and timely

· Manage and review financial statements to maximize growth and profitability.

· Utilize service KPI’s to guide each shop’s success.

Technician Productivity

Work Order Days to Close

Open Work in Process

Customer Satisfaction

Oversee Service Department budgeting and target setting.

Oversee operational aspects of the service department to ensure department meet customer and employee expectations

Improve and implement key processes to drive towards operational excellence in Service Operations

Develop the Service Supervisors with the goal of improving and growing capacity, quality control, and profitability

Develop, implement, and sustain a regular Product Problem Management (PPM) process to share information and best practices between Construction & Technology Service Departments.

Develop and maintain relationships with other Holt Service management as well as neighboring dealers for service collaboration and best practice sharing.

Recommend methods to improve product offerings, equipment, performance, and quality of product offerings.

Participate in Union negotiations.

Oversee the success of Safety initiatives within their department

Other duties may be assigned.

SKILLS & ABILITIES

Teamwork - Exhibits objectivity and openness to other views, gives and welcomes feedback and contributes to building a positive team environment.

Written Communication - Writes clearly and informatively, edits work for spelling and grammar, presents numerical data effectively, able to read and interpret written information.

Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.

Accountability - Accepts responsibility for mistakes or problems; maintains ownership of assigned tasks.

Attitude - Demonstrates a positive attitude and supports the organization’s mission, vision and values, such as honesty and integrity.

Safety and Security - Observes safety and security procedures.

Systems and Software – Ability to utilize computers, software programs (ie. Office 365, Web mail, etc.) and moderately complex excel spreadsheets

QUALIFICATIONS

Accountability - Ability to accept responsibility and account for his/her actions.

Accurate - Ability to perform work accurately and thoroughly.

Analytical Skills - Ability to use thinking and reasoning to solve a problem.

Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

Communication – Clear and concise, active listener, confident and friendly

Customer Oriented - Ability to take care of the customers' needs while following company procedures.

Detail Oriented - Ability to pay attention to the minute details of a project or task.

Organized - Possessing the trait of being organized or following a systematic method of performing a task.

Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

SUPERVISORY RESPONSIBILITIES

Directly supervises 3 supervisors. This role is responsible for the overall direction, coordination, and evaluation of the service departments efforts for the Construction & Technology Division. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED) and a minimum of 5 years of industry and management experience; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid driver license and a clean DMV report.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle and feel objects, tools, controls and to reach with hands and arms. The employee is also regularly required to talk and hear. The employee is occasionally required to stand, walk, and sit.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles.

The noise level in the work environment is usually moderate to loud.

COMPENSATIONS 

Pay Range: $115k - $125k Annually

Pay Range Dependent on Knowledge, Skills, and Ability.

Hourly rate of pay as negotiated with Operating Engineers, Local #3.  Excellent company-paid benefits including medical, dental, retirement, vacations and holidays.     

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

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