Vendor Management Inventory Product Specialist

Description

Wheeler Machinery Co. is seeking to hire a Vendor Management Inventory Specialist at their Salt Lake City, UT location. Full-time benefited position. Keep safety first in all tasks while utilizing TRACK/Tyfoom. Provide customers with parts solutions while contributing to a positive and energetic environment. This role is responsible for assisting customers during VMI site visits, via phone, and email.

Detailed Description:

Job Description:

Provide customers with parts solutions while contributing to a positive and energetic environment. This role is responsible for assisting customers during VMI site visits, via phone, and email.

Duties & Responsibilities:

• Safety will be the first consideration in all tasks.
• Utilizing TRACK, Tyfoom, report any near misses, and correct any unsafe acts or conditions.
• Pre and post inspection on vehicles and equipment
• Maintain cleanliness of vehicles and equipment.
• Provide customers consultation and solutions that offer a positive customer experience.
• Provide VMI support to customers in hose/coupling, batteries, and GET.
• Support each segment of the company VMI for our Construction Industry customers with parts needs.
• Participate and complete training as required and/or available.
• Familiar with tooling require to build hoses.
• Proactively check VMI inventory to utilize stock orders and manage need by dates to avoid emergency fees and freight charges for VMI orders.
• Preform warehouse duties as required.
• Provide customer support for VMI customers.
• Advise the customer of additional related parts (e.g. gaskets/seals/hardware)
• Advise customer on substitution of part when replacement is not available.
• Proactively manage customer expectations related to VMI.
• Trouble shooting and maintaining VMI tooling for hose and coupling customers.
• Willingness to work flexible hours and overtime as needed.
• Use K-track to deliver parts orders to customer sites
• Program knowledge and daily use of DBS, WMS, Cat Inspect, HIS, SIS, PartsViz, etc.

Required Qualifications:

• A continuous commitment to working safely.
• Willing to promote a teamwork attitude.
• Customer Service Proficiency/Aptitude: Ability to add value to our products and service. Build relationships between our dealership and customers.
• Strategic Organization: Need to have the ability and self-discipline to use time, energy, resources, etc. in an effective way to achieve department and company objectives.
• Takes Initiative: Ability to envision and understand a described goal, objective, concept, or strategy and takes the initiative to get there.
• Communication: Ability to work and communicate well with co-workers and customers. Reacts well under pressure.
• Understands the urgency of our industries and the need for getting their equipment repaired as quickly as possible.
• Understands problem ownership. When given a problem will take ownership of it and determine a solution for the customer while maintaining integrity.
• Understanding of Wheeler Machinery & vendor logistic networks.
• Clean driving record non-DOT position.
• DOT medical card required.
• Must be able to operate a forklift in a safe manner.
• Provide a world class customer expirience

Preferred Qualifications:

• Training or background in customer service
• Knowledge or experience with batteries, and hose/coupling products and assembly.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).