Technical Communicator

Reporting into Technical Service Supervisor, the Technical Communicator will join our team on a Full-Time basis at our Guildford Branch. This role involves providing technical support by assisting with troubleshooting complex machine faults and providing repair advice. They will engage with various stakeholders to restore product functionality in a timely manner. Working with a team of 16 Technical Communicators, you will join a highly collaborative environment.

Roster: Monday – Friday, 8.5 hours/day (including meal break)

What You’ll Do:

• Assist with diagnosing and troubleshooting complex machine faults
• Provide clear, practical repair advice to technicians and stakeholders
• Engage with customers, management, service teams, product support and engineering
• Work collaboratively to restore product functionality with minimal downtime
• Support investigations as required to resolve challenging technical issues
• Product Improvement initiatives with various stakeholders

Skills & Experience:

• Trade qualification as a Mechanic, Heavy-Duty Equipment Mechanic, or Automotive Electrical Technician
• Post-trade experience with proven ability to interpret electrical and hydraulic schematics
• Strong understanding of safe working practices
• Excellent verbal and written communication skills
• Well-developed diagnostic and problem-solving capability
• High attention to detail and a continuous improvement mindset
• Intermediate computer skills, including Microsoft Office
• Ability to mentor others and share knowledge within the team
• Ability to work effectively both independently and as part of a team
• Flexibility and willingness to travel at short notice, when required

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family. 
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.  
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.  

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 5568