Specialist - Paving

Description

Position Summary

This position serves as the regional expert for all paving sales, support and service.  Individual serves as first point of contact for customers with paving issues; troubleshooting, diagnosing and resolving customer issues.

Position Duties/Responsibilities

Primary Responsibilities:

• Implement the strategic plan for paving product support; proactively understanding and meeting the needs of all paving customer needs. Acts as liaison between Sales and Service staff regarding paving equipment issues
• Serves as the regional expert on paving industry and methods, training MacAllister Product Support Representatives and HE Sales Representatives on CAT paving equipment.
• Trains and educates customer base on CAT paving product line
• Serves as first line of contact for any paving issues. Troubleshoots and assists customers in working through problems, interfacing with service department and utilizing MacAllister Technicians as necessary
• Performs delivery of all new asphalt paving equipment and trains customer crews and mechanics on best paving practices, including proper operation and maintenance of paving products and related systems.
• Serves a primary liaison between MacAllister and Caterpillar Global Paving, solving issues and seeking win-win for all parties involved
• Impacts and influences the sales and support success of MacAllister paving products
• Represents MacAllister in the Asphalt Paving Association of Indiana (API) organization.

Supervisory Responsibilities:

• No formal responsibility for supervising others

Position Requirements

Required:

• Bachelor’s degree or associate degree in technical field
• 5 years of paving industry experience
• Valid driver’s license

Preferred:

• 7 years technical experience with pavers
• 2 years sales experience

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong understanding of the paving process and paver automation systems
• Strong mechanical aptitude
• Excellent customer service skills and a thorough understanding of Price, Quality and Turnaround principles
• Ability to travel and work long hours as required
• Strong verbal, non-verbal, written, and listening communication skills.
• Demonstrated ability to discuss paving products with customers
• Demonstrated ability to work on machines, troubleshooting, identifying and resolving technical issues
• Demonstrated ability to professionally work with customers, vendors, peers and co-workers
• Demonstrated ability to develop strong long-term relationships.

Other Requirements of Position

• Works under general supervision. Employee acts independently to handle standard problems but usually report on such problems.  More unusual problems are referred to a supervisor/manager
• Major responsibilities typically require a modest amount of creativity and latitude. Employee typically operates under general instructions with some established procedures and policies
• Maintains equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents

The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.