Customer Care Representative

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN PLEASANT GROVE CA. 

POSITION SUMMARY

Handle multi-line phone system directing customer calls to appropriate personnel by completing the following duties:

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

• Work on a multi-line phone:
  • Incoming phone calls
  • Answering calls with company greeting
  • Correctly directing calls by warm transferring call to appropriate person
• Other duties may be assigned.

QUALIFICATIONS

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accurate - Ability to perform work accurately and thoroughly.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

EDUCATION AND/OR EXPERIENCE

Requires a high school diploma or general education degree (GED) and one to two years of related experience and/or training.

SKILLS & ABILITIES

• Ability to read, analyzes, and interprets general information.
• Ability to write simple correspondence, memos and other material.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
• Must be a self-starter, who is able to work with little direction and supervision.
• Ability to fulfill the essential functions in a consistent state of alertness and safe manner.
• Ability to fulfill the essential functions in a consistent state of alertness and safe manner.
• Ability to handle multiple tasks, time management, and be detailed orientated.
• Must have experience in Word and Excel.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with standardized situations with occasional variables.

 

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid California driver’s license. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Use hands and fingers to handle and feel objects, tools, and controls and to reach with hands and arms. The employee is also regularly required to talk and hear.  The employee is occasionally required to stand, walk, and sit.

The employee must regularly lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.

COMPENSATION

Pay Range: $22 - $24 Hourly

Pay Range Dependent on Knowledge, Skills, and Ability.

Competitive hourly rate of pay with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.

Apply at www.holtca.com

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

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